Shift Leader

Job Description

Shift Lead | Five Guys

The Tone:
This is an in-person leadership role at a Five Guys restaurant, where the company prides itself on delivering high-quality food, exceptional service, and a consistent guest experience. As a Shift Lead, you are a crucial hands-on leader, not just a supervisor, responsible for setting the positive tone and operational standard for every shift. You will embody leadership by example, actively working alongside your team and stepping in to manage operations when senior management is not present. This role is designed for individuals who thrive in a people-focused environment, offering clear pathways for career advancement into Assistant and General Manager positions within the Five Guys brand. Your contributions ensure every guest leaves impressed, solidifying Five Guys’ reputation for excellence.

The TL;DR
• Role: Leadership
• Location: In-person, restaurant
• Pay: $18.00 hourly + Tips + Bonus
• Team: Leads crew members and reports to restaurant management.
• Mission: Ensure smooth restaurant operations and deliver an impressive guest experience during each shift.
• Tech Stack: POS systems

What You’ll Actually Do
• Manage Operations: Take charge of the shift, stepping in to run all restaurant operations when management is not on site, ensuring the restaurant adheres to all brand standards for quality and service.
• Support Team: Actively participate in every restaurant position, including cashier, grill, prep, fries, and dining room, demonstrating that no task is too small and leading by example.
• Enhance Guest Experience: Consistently deliver fast, accurate service, working to create a great and memorable guest experience every time.
• Develop Crew: Coach, support, and motivate crew members to perform at their best, while also helping to train new team members and foster a strong, positive culture within the restaurant.
• Handle Administration: Efficiently manage all crucial shift administrative tasks, such as coordinating breaks, meticulously handling cash, and completing accurate closing reports.

The Must-Haves
• Background: Entry-level leadership within the food service or hospitality domain.
• Experience: 1–2 years in restaurant, retail, or hospitality operations.
• Skills: Team-first communication, effective decision-making, basic mathematics, and POS system proficiency.
• Bonus: Food safety certification (such as ServSafe); prior leadership experience.