Utility Billing Clerk

Job Description

Part-Time Utility Billing Clerk I | Eagle Mountain City

The Tone:
This is a part-time role at Eagle Mountain City, located in Eagle Mountain City. The city is a municipal organization dedicated to serving its community through essential public services. This role is crucial for ensuring the smooth and accurate processing of utility bills and providing direct support to residents regarding their accounts. The position requires a detail-oriented individual focused on customer service and efficient administrative tasks.

The TL;DR
• Role: Early Career
• Type: Part-time (12:30 p.m. – 5:30 p.m.)
• Location: In-person Eagle Mountain City
• Team: Reports to the Utility Billing Supervisor
• Mission: Expedite utility billings and processing while providing day-to-day assistance to the public.
• Tech Stack: MS Excel, MS Office

What You’ll Actually Do
• Customer Service: Provide ongoing day-to-day assistance to the public, addressing account issues and coordinating with supervisors regarding delinquent accounts.
• Account Processing: Assist customers with service transfers, terminations, new service connects, and application forms, including processing adjustments.
• Inquiry Resolution: Respond to and resolve customer issues, questions, and problems posed in person, over the telephone, or electronically.
• Data Management: Operate computer systems to update and maintain changes in utility accounts, ensuring proper billing for services.
• Financial Processing: Enter and update account records, balance daily receipts, run subtotals to reconcile with accounts receivable, and batch collected payments.

The Must-Haves
• Background: Entry-Level. Graduation from high school with course background in accounting, bookkeeping, or a related field.
• Experience: No experience necessary.
• Skills: Knowledge of bookkeeping and general accounting techniques for computerized systems; proficiency in personal computer operations including MS Excel and MS Office; accurate data entry; effective verbal and written communication; numerical accuracy for computations involving whole numbers, fractions, decimals, rates, ratios, and percentages.
• Bonus: Bilingual speaker preferred; ability to type.