Senior Program Manager – Product Operations

Job Description

Senior Program Manager | Mimecast

The Tone:
This is a full-time role at Mimecast, located in Lexington, MA, US. Mimecast builds cybersecurity solutions to protect organizations from cybercriminals. This role is crucial for driving new features and products from their initial readiness through successful market launch, requiring end-to-end ownership of go-to-market programs. The Senior Program Manager orchestrates complex cross-functional efforts, ensuring technical readiness translates into a successful product in the market.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Lexington, MA, USA
• Pay: $124000–$186000 yearly
• Team: Product Operations
• Mission: This person owns the end-to-end go-to-market execution for new features and products, ensuring successful launches.
• Tech Stack: AI tools

What You’ll Actually Do
• Program Management: Own end-to-end program management for feature and product launches, building the plan, sequencing workstreams, and maintaining a clear view of status.
• Engineering Deliverables: Plan and track the Engineering deliverables crucial for each launch, ensuring go-to-market commitments are based on current progress.
• Cross-functional Coordination: Serve as the connective tissue across Product, Engineering, Marketing, Sales Enablement, RevOps, Support, IT, and Legal, preventing anything from falling through the cracks.
• Technical Engagement: Engage credibly with engineering teams on scope, sequencing, and trade-offs, proactively flagging technical risk that could threaten launch dates.
• Process Refinement: Build and continuously refine a repeatable go-to-market launch playbook, utilizing AI tools to reduce manual overhead in status synthesis and risk surfacing.

The Must-Haves
• Background: Bachelor’s degree in Business, Marketing, or a related field, demonstrating experience at a senior program management level.
• Experience: Demonstrable experience in Program Management, Technical Program Management, or Product Launch Management, with a track record of owning go-to-market execution end-to-end, beyond just facilitation.
• Skills: Technical fluency to engage credibly in trade-off, estimation, and risk conversations with engineering teams; strong cross-functional influence to drive alignment and accountability without relying on organizational authority; exceptional communication skills to translate complex dynamics into clear insight for technical teams and senior leadership; high ownership and a bias to action, bringing solutions and measuring success by what ships.
• Bonus: MBA preferred, PMP certification preferred, and a genuine curiosity about how AI tools can enhance go-to-market execution, coupled with a drive to experiment with them.