Senior Business Operations Manager

Job Description

Senior Business Operations Manager, Actimize | NICE

The Tone:
This is a hybrid role at NICE, operating within the NICE Actimize division, which specializes in financial crime, risk, and compliance solutions for financial institutions and government regulators. This role is crucial for driving operational excellence and data-informed decision-making across the Actimize sales organization. The Senior Business Operations Manager will partner with sales leadership and cross-functional teams to translate complex sales data into actionable insights, improving productivity, predictability, and execution.

The TL;DR
• Role: Full Time
• Type: Hybrid
• Location: Hybrid

• Team: Individual contributor partnering with Actimize Sales leadership
• Mission: Drive operational excellence, business planning, and data-informed decision-making across the NiCE Actimize sales organization.
• Tech Stack: Salesforce, CPQ, Microsoft Excel, CoPilot, Claude, forecasting tools, pipeline management tools, Workday (advantage), SAP (advantage), NetSuite (advantage), business intelligence tools, data-visualization tools

What You’ll Actually Do
• Business Planning and Performance Management: Lead all budgeting, planning, forecasting, and analytical activities that support sales and business operations.
• Pipeline, Bookings, and Revenue Forecasting: Drive disciplined pipeline management and forecasting processes in collaboration with Sales leadership and Finance.
• Commercial and Deal Operations: Provide both operational and analytical support for complex sales opportunities, quotes, orders, pricing, and commercial structures.
• Systems, Data, and Reporting: Maintain and enhance sales operations systems, reporting tools, dashboards, and data-management processes.
• Process Improvement and Cross-Functional Leadership: Lead complex, cross-functional sales operations initiatives from problem definition through implementation and adoption.

The Must-Haves
• Background: Bachelor’s degree in Business Administration, Finance, Economics, Operations, or a related field, serving in a senior-level analytical role.
• Experience: 7+ years in Sales Operations, Business Operations, Revenue Operations, Finance, or a comparable role, supporting a complex enterprise sales organization.
• Skills: Expert Microsoft Excel, working knowledge of CoPilot and Claude, strong understanding of pipeline management, bookings, forecasting, sales performance, budgeting, and business planning.
• Bonus: Experience in SaaS, enterprise software, financial technology, or financial crime and compliance solutions, supporting global sales teams, knowledge of ERP systems, and understanding of revenue recognition.