Sales & Collection Officer – Microfinance JLG

Job Description

Centre Manager | Bajaj Finserv

The Tone:
This is a full-time role at Bajaj Finserv, located in South India. Bajaj Finserv offers microfinance products to Joint Liability Group (JLG) customers, supporting financial inclusion across various communities. This role is crucial for driving sales and collections, ensuring the quality of microfinance sourcing, and maintaining strong customer relationships on the ground. The Centre Manager plays a pivotal role in the microfinance operations by directly engaging with customers, fostering financial literacy, and ensuring the smooth execution of lending and recovery processes according to company policies.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person – South India

• Team: Reporting to Branch Manager
• Mission: To drive sales and collections for Microfinance JLG customers while ensuring qualitative sourcing and maintaining healthy customer relationships on the ground.

What You’ll Actually Do
• Customer Acquisition & Education: Conduct comprehensive village surveys and proactive prospecting in designated areas, effectively explain BFL MFI JLG product offerings to potential clients attending briefings, source new customers, facilitate the formation of Joint Liability Groups, and actively promote financial literacy among prospective borrowers.
• Sourcing & Disbursement Management: Accurately collect all necessary customer information for sourcing, meticulously perform data entry or upload, validate all required documents on the Loan Origination System (LOS), and coordinate efficiently with the Branch Manager for approvals and the Credit Operations officer for timely loan disbursements, strictly following defined SOPs.
• Portfolio & Relationship Management: Strategically plan and schedule Centre Meetings for customers, ensure 100% participation of all borrowers, effectively resolve customer queries and concerns, promote top-ups and cross-sell relevant products as defined for the branch, and actively manage a substantial portfolio of 450-500 customers while fostering healthy and cordial relationships.
• Collection & Recovery Oversight: Consistently ensure collections are performed from customers as per the scheduled Centre Meeting days, guarantee 100% deposition of all recovery amounts at defined points of disposition according to SOP, and meticulously carry out end-use monitoring of loans as per established processes.
• Compliance & Reporting: Ensure 100% compliance with all defined SOPs and maintain good conduct within the branch operating model, create and submit a detailed daily report of planned and executed tasks to the Branch Manager, reconcile recovery dispositions with the Credit and Operations Officer as per schedule, and ensure critical parameters like lead-to-login are executed as per matrix.

The Must-Haves
• Background: Minimum qualification: Undergraduate Degree. Career level: Entry-Level. Core domain knowledge in Microfinance Joint Liability Group (JLG) business.
• Experience: 1-2 years of experience specifically within the Microfinance Joint Liability Group (JLG) business.
• Skills: Sales and customer acquisition techniques, loan collection and recovery procedures, customer relationship management, adherence to operational SOPs and compliance, and basic data entry and reporting.