Security Officer – Reception Desk

Job Description

Security Officer – Reception Desk | Allied Universal®

The Tone:
This is a part-time role at Allied Universal®, located in Cincinnati, OH, within a leading healthcare facility. Allied Universal, North America’s leading security and facility services company, offers rewarding careers where you serve and safeguard clients, contributing to a culture that positively impacts the communities and customers served. Working in a dynamic, welcoming, and collaborative environment, you will be part of an agile, reliable, and innovative team that puts people first and acts with integrity. This role provides flexibility and offers a sense of purpose by ensuring safety and providing essential front desk services.

The TL;DR
• Role: Part Time
• Type: Part-time
• Location: Cincinnati, OH (On-site)
• Pay: $19.50 hourly
• Team: Part of an agile, reliable, and innovative team that puts people first and acts with integrity, contributing to a culture that positively impacts communities and customers.
• Mission: Serve and safeguard clients within a leading healthcare location by managing front desk security operations and providing exceptional service.
• Tech Stack: computer, tablet, phones, radios, cameras, access control systems

What You’ll Actually Do
• Customer Service: Provide customer service to clients, patients, visitors, and staff by performing security-related procedures and emergency response activities at the front desk of a healthcare location.
• Access Control: Control access at the reception area by greeting visitors, verifying identification and appointments, issuing visitor badges, and directing individuals per site procedures.
• System Monitoring: Monitor entry points and front desk systems such as phones, radios, cameras, and access control to deter unauthorized access and promptly report concerns.
• Incident Response: Respond to incidents and critical situations calmly, coordinating notifications, documenting actions, and supporting arriving responders according to site guidelines.
• Documentation & Reporting: Complete detailed reports and logs, maintain accurate visitor records, and communicate clearly with staff and leadership regarding security matters and policy updates.

The Must-Haves
• Background: Possess a high school diploma or equivalent. Must be at least 18 years of age for unarmed roles.
• Experience: No specific prior experience is strictly required.
• Skills: Ability to use computer and/or tablet systems for documentation and reporting; calm, service-first communication; and problem-solving skills to manage critical situations.
• Bonus: A state, county, or city issued security license; customer service experience; comfort using a computer or tablet; CPR certification.