Security Officer / Front Lobby

Job Description

Security Officer / Front Lobby | Shriners Children’s Northern California

The Tone:
This is a part-time role at Shriners Children’s Northern California, located in Sacramento, CA. Shriners Children’s is nationally recognized for pediatric orthopedics and provides world-class care in various specialties like rehabilitation, burns, and cleft lip and palate services. This organization is dedicated to transforming the lives of children globally through excellence in patient care, multi-disciplinary education, and impactful research. As a Security Officer / Front Lobby, you will be essential in safeguarding hospital property and all individuals within the facility, while also delivering a welcoming and professional first impression to patients, families, and staff.

The TL;DR
• Role: Part Time
• Type: Mixed schedule
• Location: Sacramento, CA (On-site)
• Pay: $24.03–$33.92 hourly
• Mission: Protect and serve the hospital community and property, while also providing a welcoming and helpful front lobby experience.

What You’ll Actually Do
• Visitor Assistance: Greet and assist visitors, patients, employees, and medical staff in a pleasant and professional manner at the front lobby desk.
• Communication Management: Answer, route, page, and take messages for all incoming telephone calls, including those from hospital staff, in a respectful and timely manner.
• Safety & Security Operations: Perform a variety of functions to ensure the safety and security of all persons on hospital property and safeguard organization property and buildings, adhering to city, state, and federal laws and regulations.
• Customer Service: Consistently maintain excellent customer service and guest relations abilities while exercising responsibility in responding to the security needs of the hospital community.

The Must-Haves
• Background: Valid Consumer Affairs Security Officers License; Valid State driver’s license.
• Experience: No specific years required; experience in security, law enforcement, or hospital settings is highly valued.
• Skills: Excellent customer service and guest relations abilities; Professional communication for call handling and assistance; Capability to perform security functions in accordance with laws and regulations; Responsive problem-solving for security needs.
• Bonus: Prior security or law enforcement experience; Previous hospital experience.