Retail Associate

Job Description

Retail Associate | Five Below

The Tone:
This is an hourly role at Five Below, located in Pompano Beach, FL. Five Below is a growing retail company driven by a purpose to create an amazing experience where customers can “Let Go & Have Fun” with unlimited possibilities and low prices. As a Retail Associate, you are a crucial part of delivering this unique experience, helping customers discover cool new products and making their shopping trip enjoyable. The company values a culture of big ideas, super energy, and passion, and this role contributes directly to making the workplace a “WOWplace” through vibrant customer interactions and effective store support.

The TL;DR
• Role: Part Time
• Type: Hourly
• Location: Pompano Beach, FL
• Pay: $14 hourly
• Mission: Ensure customers have an amazing, fun shopping experience by providing direct assistance and support.
• Tech Stack: Cash registers, hand-held devices, mobile devices

What You’ll Actually Do
• Customer Greeting & Assistance: Actively approach and acknowledge customers immediately upon their arrival, providing prompt assistance and efficiently managing interactions with multiple customers simultaneously to ensure a positive first impression.
• Customer Needs Assessment: Understand individual customer requirements by effectively sharing product knowledge, accurately answering questions, guiding them to desired merchandise, and confidently offering tailored recommendations while staying informed on product availability and engaging in suggestive selling.
• Sales Promotion & Engagement: Inform customers clearly about all current store events, special promotions, and planned activities. This enhances their overall shopping experience and actively encourages increased sales and participation in store offerings.
• Conflict Resolution & Solutions: Address customer issues and concerns professionally and courteously. Utilize comprehensive product knowledge to provide alternative solutions, actively working to convert returns into exchanges whenever feasible to retain customer satisfaction and sales.
• Operational Communication: Maintain open and timely communication with management by regularly informing them about needs for merchandise restocking, any required service for store facilities, and important customer feedback to ensure smooth store operations and responsiveness to customer needs.

The Must-Haves
• Background: You must be at least 16 years old to be eligible for this position.
• Experience: You should be available to work a flexible schedule, including days, evenings, and weekends, to meet business needs. You must also be comfortable with, or willing to learn how to operate, various retail technologies such as cash registers, hand-held devices, and mobile devices.
• Skills: Demonstrated ability to communicate effectively and engage positively with customers. You must be capable of handling customer interactions and potential issues or concerns courteously and professionally. The role requires basic information-gathering skills to solve problems and the ability to learn procedural knowledge through on-the-job training.