Remote Account Manager – Defense Sustainment Sales

Job Description

Senior Manager, Account Manager – U.S. Army Sustainment & Customer Success (Remote) | Collins Aerospace

The Tone:
This is a full-time, remote role at Collins Aerospace, a leader in advanced aerospace and defense solutions. The company develops technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. This role is crucial for ensuring exceptional customer experience, mission-aligned support, and long-term account growth for U.S. Army sustainment organizations, directly contributing to customer satisfaction and operational readiness.

The TL;DR
• Role: Full Time
• Location: Remote, U.S.
• Pay: $132400–$251600 yearly
• Mission: Serve as a trusted partner to U.S. Army sustainment organizations, ensuring exceptional customer experience, mission-aligned support, and long-term account growth.

What You’ll Actually Do
• Interface: Serve as the primary customer interface for U.S. Army sustainment accounts, delivering responsive, high‑quality customer service and support.
• Account Leadership: Lead account management activities including forecasting, opportunity identification, pipeline development, and contract follow‑through.
• Sales Growth: Develop and maintain customer sales forecasts, achieving Customer segment orders/sales plans for Spare Parts, GSE, MRO, and Strategic Long Term Agreements.
• Customer Satisfaction: Drive customer satisfaction by understanding mission requirements, identifying gaps or challenges, and coordinating timely resolutions across internal teams.
• Collaboration: Collaborate closely with engineering, logistics, product, and operations teams to ensure customer needs are prioritized and accurately represented.

The Must-Haves
• Background: Requires a University Degree and a minimum of 10 years prior relevant experience or an Advanced Degree with a minimum of 7 years of experience, demonstrating deep customer affinity with Army stakeholders and strong knowledge of defense sustainment operations.
• Experience: 8+ years of experience in sales related to aerospace or aviation activities, with previous military sales experience with OEM and US government customers. Must have experience developing and closing significant long-term agreements with OEM’s and US Government on Military Aftermarket business, including forming PBL agreements, and presenting and interacting with executive leadership.
• Skills: Must have comprehensive knowledge of finance, program management, marketing principles and practices, and a thorough understanding of related industry practices. Possess the ability to meet, establish, and maintain supportive relationships of high-level technical and non-technical customer personnel, and experience reporting on business metrics with clear knowledge on how to improve business performance.