Operations Support Assistant

Job Description

Operations Support Assistant | Federal Express Corporation

The Tone:
This is a part-time role at Federal Express Corporation. The company specializes in global shipping and logistics, connecting businesses and individuals worldwide through its extensive network. This role is crucial for ensuring the smooth functioning of operational areas, directly impacting timely package delivery, accurate record-keeping, and positive customer interactions, thereby contributing to the overall efficiency and reliability of Federal Express services.

The TL;DR
• Role: Part Time
• Type: Schedule TBD
• Location: Not specified in listing
• Pay: $17.63–$27.34 hourly
• Mission: Optimize delivery time, manage damaged and incorrectly addressed packages, and provide initial customer contact for operational issues across various functional areas.
• Tech Stack: Microsoft Office software, web-based applications

What You’ll Actually Do
• Administrative & Clerical Support: Perform essential clerical duties such as photocopying, filing, faxing, emailing, and answering telephones for various operational areas, including linehaul, records management, quality assurance, and customer service, to ensure smooth daily operations.
• Data Management & Reporting: Review, research, and accurately enter data into various systems, then compile this data to generate regular and ad-hoc reports for management, aiding in review and determination processes for functional areas and audit activities.
• Customer & Package Resolution: Serve as the primary point of contact for customer inquiries, resolving issues or escalating as needed, and proactively address damaged or incorrectly addressed packages through address searches and condition checks to optimize delivery times and mitigate loss.
• Records & Compliance Maintenance: Execute comprehensive records management tasks, including maintenance, destruction, and inventory, and compile necessary documentation to establish and maintain Department of Transportation (DOT)-required files and assist with Business Control Self Assessment (BCSA) audit activity.
• Linehaul & Workflow Optimization: Process Independent Contractor (IC) settlement information, enter vehicle mileage records, rectify issues with ICs, track various metrics like charge-backs and complaints, and prepare weekly reports to ensure proper payments and compliance within linehaul operations.

The Must-Haves
• Background: High School Diploma or GED required. This is an early career role supporting critical operational functions.
• Experience: Previous clerical or customer service experience is preferred.
• Skills: General business skills including typing, data entry and review, and proficient use of phone, copier, and fax. Strong software skills, specifically with Microsoft Office software and web-based applications, are necessary. Customer service skills are required to professionally respond to requests, alongside time management, organizational, and multi-tasking abilities to maintain accuracy in a fast-paced environment.