Operations Analyst

Job Description

Operations Analyst | Global Payments Inc.

The Tone:
This is a full-time role at Global Payments Inc., located in the U.S. Global Payments is a major organization in the payment processing industry, focused on enabling global commerce. This role is crucial for ensuring accurate and timely financial operations, directly supporting client satisfaction and the reliability of payment solutions. The Operations Analyst contributes to improving financial processes and building strong relationships with clients.

The TL;DR
• Role: Early Career
• Type: Full-time
• Team: Utility Operations team
• Mission: This role ensures accurate client billing, identifies process improvements, and resolves complex financial challenges to deliver a high-quality client experience.

What You’ll Actually Do
• Billing Accuracy: Deliver precise, on-time client billing to maximize revenue and establish confidence in Global Payments’ solutions.
• Issue Resolution: Utilize data and variance analysis to proactively identify issues, determine root causes, and enhance billing quality.
• Process Improvement: Improve operational execution by refining billing processes, increasing efficiency, and fostering ongoing enhancements.
• Client Engagement: Cultivate strong client relationships by guiding prebills through approval and ensuring billing cycles are maintained.
• Collaboration: Partner with internal teams to streamline workflows, resolve intricate billing challenges, and provide a seamless client experience.

The Must-Haves
• Background: Entry-Level. Demonstrated capacity for meticulous financial operations and process improvement.
• Experience: Proven ability to manage time effectively, meet deadlines, and perform consistently in an active environment. Confidence in working with data and numbers to analyze trends and make accurate decisions.
• Skills: Strong attention to detail, clear communication, data analysis, problem-solving, process refinement.
• Bonus: A proactive, ownership driven mindset with a desire for learning, and a commitment to delivering a high-quality client experience.