Installed Base Manager

Job Description

Installed Base Manager | ABB

The Tone:
This is a full-time role at ABB, operating across the United States. ABB is a global leader that empowers industries to run more efficiently and sustainably through advanced electrical products and installations. This critical role ensures the integrity of asset data throughout the product lifecycle, directly contributing to ABB’s mission of building a cleaner, smarter future. The individual will serve as a central point of contact, bridging operations, sales, and end-users to maintain accurate and current asset information.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, United States
• Pay: $68600–$109760 annually
• Team: Electrification Services Division, reporting to the Product Marketing Manager
• Mission: Building, formalizing, and maintaining the integrity of installed base management processes across the United States.
• Tech Stack: Salesforce, SAP

What You’ll Actually Do
• Lead Operations: Lead installed base management operations by developing, standardizing, and continuously improving processes, workflows, and best practices to ensure scalable and efficient data management across the US organization.
• Coordinate Cross-Functionally: Coordinate cross-functionally with Factory and Sales teams to ensure accurate transfer, validation, and maintenance of installed base data, including container uploads, sales transfers, and customer site confirmations.
• Serve as Administrator: Serve as the primary installed base platform administrator and user support lead, providing training, troubleshooting, onboarding, access rights management, and guidance to internal stakeholders.
• Own Data Quality: Own data quality, governance, and site validation activities by reviewing and approving site entries, maintaining data integrity, resolving discrepancies, and driving ongoing cleanup and reporting initiatives.

The Must-Haves
• Background: Bachelor’s degree in Business Administration, Engineering, Operations, or a related field, or equivalent work experience in data management, operations, or sales operations, ideally within the electrical industry.
• Experience: 3+ years of experience in data management, operations, or sales operations, including working cross-functionally with sales, operations, and manufacturing teams.
• Skills: Excellent organizational skills, a high attention to detail and data accuracy, strong communication and interpersonal skills, and proficiency in CRM and/or installed base management platforms such as Salesforce or SAP.
• Bonus: Experience with process formalization or change management initiatives, and an understanding of installed base or asset management processes and tools.