General Manager

Job Description

General Manager | McDonald’s

The Tone:
This is a full-time leadership role at an independent McDonald’s franchisee restaurant. This independent franchisee organization focuses on serving delicious food and creating feel-good moments for customers, while also building a supportive environment for its crew members. The General Manager is crucial for driving operational excellence, fostering team growth through coaching and direction, and ensuring the business operates profitably. This position plays a key role in delivering McDonald’s renowned experience and developing future leaders.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person
• Pay: $45000–$90000 yearly
• Team: Leads Department and Shift Managers, reports to a leader.
• Mission: Ensure the restaurant operates profitably and consistently meets McDonald’s critical customer standards for Quality, Service, and Cleanliness, while fostering a supportive environment for staff development.

What You’ll Actually Do
• Operational Oversight: Run a profitable restaurant by efficiently managing all daily operations and ensuring strict adherence to McDonald’s critical customer standards for Quality, Service, and Cleanliness.
• Strategic Goal Setting: Collaborate with organizational leadership to establish ambitious restaurant goals and develop comprehensive, actionable plans for their successful achievement.
• Team Leadership & Development: Lead, direct, and empower a team of Department and Shift Managers, providing focused coaching, direction, goal-setting assistance, and follow-up to enhance their performance and hone their leadership skills.
• Talent Acquisition: Be responsible for recruiting, hiring, and developing new Department and Shift Managers, ensuring the restaurant has a strong leadership pipeline to meet future needs.
• Culture Cultivation: Create a positive and supportive culture of care within the restaurant, aiming to provide crew members with their ‘Best First Job’ experience through purposeful leadership.

The Must-Haves
• Background: Proven managerial leadership, with candidates required to be 18 years or older for management positions within this franchisee’s restaurants.
• Experience: Significant prior General Manager experience, specifically in managing high-volume restaurant or retail environments.
• Skills: Operational excellence, Team leadership and development, Business planning and execution, Customer service standards adherence.
• Bonus: Direct experience within the quick service restaurant industry, or a strong background in hospitality or retail management.