Front of House Staff – Blue Man Group Orlando

Job Description

Front of House Staff | Blue Man Group Orlando

The Tone:
This is an on-call role for Front of House Staff at Blue Man Group Orlando, located in Orlando, FL. Blue Man Group is a globally recognized entertainment phenomenon known for its award-winning theatrical productions and iconic characters. The company crafts euphoric celebrations of human connection through a unique blend of art, music, comedy, and non-verbal communication, appealing to diverse audiences worldwide. This position is vital for ensuring seamless guest flow, supporting audience safety and comfort, maintaining venue cleanliness, and delivering exceptional service, directly contributing to memorable experiences that uphold Blue Man Group’s artistic vision and values.

The TL;DR
• Role: On-Call
• Type: Hourly
• Location: Orlando, FL

• Team: Theatre Operations
• Mission: Ensure exceptional guest experiences by managing guest traffic, safety, comfort, and venue presentation while upholding Blue Man Group values.
• Tech Stack: Point-of-sale system

What You’ll Actually Do
• Guest Welcome & Information: Greet all guests politely, scan tickets, direct them to seats, and provide essential venue information, including restrooms, concessions, exits, and detailed answers regarding BMG show specifics or the local neighborhood.
• Audience Oversight: Actively monitor audience safety and comfort, ensuring adherence to show policies, and preventing unauthorized photography, video, or audio recording throughout performances.
• Guest Support & Emergency Response: Respond promptly to audience inquiries, assist guests with disabilities, and manage late seating or emergency situations, including evacuations, when necessary.
• Show Coordination: Seamlessly execute assigned in-show Front of House cues to facilitate smooth show operations and enhance the overall guest experience.
• Venue & Concession Maintenance: Perform thorough pre- and post-show clean-up of all guest areas, and assist with restocking, cleaning, and sales within the concessions area as needed.

The Must-Haves
• Background: Prior experience in guest service-based industries.
• Experience: At least 2 years of experience in guest service or a similar environment.
• Skills:
• Strong communication skills, including fluent English (written and spoken) and the ability to communicate clearly via headset.
• Ability to work effectively within a team, adapt to changing circumstances, maintain a professional presentation following food safety hygiene guidelines, and learn a point-of-sale system.
• Physical capability to stand for extended periods, climb, crouch, kneel, and lift at least 50 lbs, sometimes in a high-energy, loud environment with varying temperatures and limited visibility.
• Demonstrated commitment to safety by adhering to OSHA regulations and all company health and safety standards, including assisting other departments for cross-departmental support.
• Availability to work varied shifts, including weekends and holidays.