Field Auto Damage Trainee

Job Description

Auto Damage Trainee (Field) | GEICO

The Tone:
This is a field trainee role at GEICO, located in the Lansing, MI area, focused on helping customers through challenging times after an accident. GEICO, a member of the Berkshire Hathaway family of companies, is one of the largest auto insurers in the United States, founded in 1936. The company thrives on relentless innovation to exceed customer expectations and make a real impact on local communities. This role is crucial for providing reassurance and solutions to customers, embodying the company’s commitment to quality coverage and support.

The TL;DR
• Role: Trainee
• Type: Full-time
• Location: In-person, Lansing, MI area
• Pay: $27.98 – $43.75 yearly
• Mission: Inspect and assess vehicle damage, estimate repair costs, negotiate settlements, and resolve customer concerns to provide solutions after an accident.

What You’ll Actually Do
• Reassure Customers: Provide solutions that make a difference in customers’ lives when they need support most after an accident.
• Assess Damage: Inspect and assess vehicle damage to accurately estimate vehicle repair costs.
• Negotiate Settlements: Negotiate equitable settlements with involved parties and resolve customer concerns, ensuring a positive experience.
• Coordinate Services: Partner with body shops, rental companies, and parts providers to facilitate repairs and services.
• Manage Interactions: Consult with involved parties, review insurance contracts, write estimates, and manage rental cars.

The Must-Haves
• Background: Entry-Level. High School Diploma or GED required; College degree preferred.
• Experience: Customer-facing experience preferred, including experience in high-volume call centers with KPIs and measurable goals.
• Skills: Strong customer service, interpersonal, problem-solving, and empathy skills, with the ability to be adaptable, detail-oriented, and capable of prioritizing and multitasking across platforms.
• Bonus: Active Adjusters license preferred (training and exam fees provided); valid driver’s license that meets company underwriting guidelines required; availability to work evenings, weekends, and holidays.