Director of Operations

Job Description

Director of Operations | Commercial Residentail Services of Ohio LLC

The Tone:
This is a part-time role at Commercial Residential Services of Ohio LLC, located remotely. Commercial Residential Services of Ohio LLC provides specialized services to commercial and residential clients across Ohio, focusing on reliability, quality, and customer satisfaction. The company emphasizes efficient operations and responsive service delivery to meet diverse client needs. This role is crucial for overseeing daily operational activities and ensuring the smooth delivery of services, supporting both remote and on-the-ground teams while upholding accountability and clear communication.

The TL;DR
• Role: Part Time
• Type: Part-time
• Location: Remote, United States

• Team: Leads and supports cross-functional teams, collaborating with remote and on-the-ground service teams.
• Mission: Responsible for overseeing daily operational activities and ensuring smooth delivery of services.

What You’ll Actually Do
• Oversee Operations: Direct daily operational activities to ensure seamless service delivery and high-quality standards for commercial and residential clients.
• Lead Teams: Guide and support cross-functional teams, coordinating workflows and implementing processes to enhance operational efficiency and service quality.
• Optimize Resources: Monitor performance metrics, manage budgets, allocate resources effectively, and identify cost-reduction opportunities without compromising service standards.
• Drive Compliance: Partner with leadership to establish operational goals, resolve escalated customer issues, and ensure strict adherence to company policies and regulations.
• Support Planning: Review operational reports, provide guidance to supervisors, optimize service schedules, and contribute to strategic planning initiatives.

The Must-Haves
• Background: Bachelor’s degree in Business, Operations Management, or a related field, or equivalent practical experience in operations.
• Experience: Demonstrated experience in operations management, team leadership, budgeting, and cost control within service-oriented organizations.
• Skills: Strong analytical skills for interpreting data and making evidence-based decisions; proven abilities in process optimization, workflow coordination, and cross-functional collaboration; excellent written and verbal communication, and proficiency with common business software tools.
• Bonus: Relevant experience in service, facilities, or field operations environments is preferred.