Customer Service Associate

Job Description

Customer Service Associate | Lowe’s

The Tone:
This is a part-time role at Lowe’s, available across various store locations. Lowe’s is a FORTUNE® 100 home improvement company, operating over 1,700 stores and serving approximately 16 million customer transactions weekly. This role is crucial for creating a comfortable shopping experience and helping customers effectively solve their home improvement challenges by combining excellent customer service with genuine care for people.

The TL;DR
• Role: Part Time
• Type: Part-time
• Location: Various Lowe’s Store Locations

• Mission: To help customers find the right products and services for their home improvement needs through friendly and professional service.
• Tech Stack: Computer systems for information input/output, smartphones, tablets

What You’ll Actually Do
• Customer Service: Welcome customers, answer questions, and provide friendly, professional assistance throughout their shopping journey.
• Merchandise Handling: Assist customers with locating and handling products, as well as down stocking merchandise to replenish shelves.
• Order Fulfillment: Process orders and deliveries accurately to ensure customers receive their merchandise as expected and on time.
• Department-Specific Tasks: Prepare merchandise based on customer needs, which may include tinting paint, cutting wood, or threading pipe.
• Operational Support: Cross-train in other store areas to enhance customer service delivery and guide customers through checkout.

The Must-Haves
• Background: No specific educational degree is required. Candidates must be able to read, write, and perform basic arithmetic. The role requires the ability to perform duties involving prolonged standing, sitting, and other necessary activities, including minimally lifting 25lbs unassisted or over 25lbs with or without accommodation.
• Experience: Minimum of 6 months experience using computer systems for information input, access, modification, or output. Additionally, 6 months experience using common retail technology such as smartphones and tablets is required.
• Skills: Customer interaction, product location and handling, inventory replenishment, order processing, and basic material preparation tailored to specific department needs.
• Bonus: 6 months of retail and/or customer service experience, bilingual skills, or certification in a trade related to a specific department (e.g., hardware, kitchen, plumbing, electrical).