Customer Service Associate

Job Description

Customer Service Associate

Company: Dollar Tree

We are seeking a dedicated Customer Service Associate to join our team at the Robbinsville, New Jersey location (1091 Washington Blvd, Robbinsville, New Jersey 08691, 08554). This part-time role is crucial for delivering an exceptional shopping experience to every customer, ensuring satisfaction, and maintaining an organized and welcoming store environment.

Duties and Responsibilities:

• Assist customers with questions, provide recommendations, and offer support to enhance their shopping journey.
• Accurately manage sales transactions while operating an assigned cash register.
• Uphold the security of cash and protect company assets.
• Ensure the store remains well-stocked and merchandise is recovered and organized.
• Receive incoming merchandise and assist with unloading trucks, followed by efficient stock replenishment in adherence to productivity standards.
• Foster a positive, safe, and respectful environment through professional and friendly interactions with customers, fellow associates, and leadership.
• Responsible for maintaining comprehensive cleanliness throughout the store, including cleaning and restocking bathrooms, sweeping and mopping floors, managing trash disposal, and ensuring all areas are neat and presentable.
• Perform other duties as assigned to support store operations.

Skills and Experience:

• Education: High school diploma or equivalent is preferred.
• Experience: Previous customer service experience in retail, hotel, restaurant, grocery, or a drug store environment is highly preferred.
• Instructional Compliance: Ability to follow instructions and interpret operational documents is required.
• Physical Demands: Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Customer Service: Excellent customer service and relationship management skills are required.
• Organizational & Communication: Strong organizational and communication skills are required.
• Problem-Solving: Strong problem-solving and decision-making skills are required.

Perks and Benefits:

We offer a wide variety of rewards designed to support your health, wealth, and mental well-being. In addition to comprehensive medical, pharmacy, dental, and vision insurance, our benefits include:

• Employee Assistance Program (EAP)
• Retirement plans
• Educational Assistance
• And much more!

Additional Information:

This is a part-time position with a pay rate ranging from $16.00 to $16.50 per hour.

We are an equal opportunity employer and are committed to recruiting, hiring, training, and promoting qualified individuals of all backgrounds. All employment decisions are made without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT, VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles.

We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not a complete list of job duties, which appear in the job description for this position and may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.