Cloud Operations Manager

Job Description

Program Management VP, Commercial Cloud Operations | Oracle Corporation

The Tone:
This is a full-time role at Oracle Corporation, located in Israel. Oracle Cloud is the first public cloud designed from the ground up to be a better cloud for every application, rethinking core engineering to solve customer problems with existing public clouds. This role is crucial for leading cloud operations and customer experience for Oracle Cloud Infrastructure in Israel, ensuring reliable and high-performance cloud regions to support our customers’ critical missions.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, Israel

• Team: Leads Oracle Cloud support and operations teams in Israel
• Mission: Lead and manage commercial cloud operations, support, and site reliability engineering for Oracle Cloud regions in Israel, ensuring stable, efficient, and customer-centric service delivery at scale.

What You’ll Actually Do
• Manage: Oversee Oracle Cloud support and operations in Israel, including day-to-day execution, 24/7 coverage, capacity management, consistent response structures, and streamlined support for Cloud Regions.
• Develop: Build and develop teams of cloud operators and site reliability engineers, providing both technical and leadership expertise to ensure the highest levels of performance.
• Launch: Help launch dedicated cloud operations in new cloud regions, overseeing hiring and training of new staff to achieve operational parity with commercial cloud regions without delays.
• Improve: Apply a data and metrics-driven approach to constantly improve all cloud operations processes and procedures, publishing monthly operations scorecards for each cloud region.
• Implement: Assist in implementing and managing service methodologies that include incident management, problem management, change management, and capacity management.

The Must-Haves
• Background: Program Management VP (Career Level M6 equivalent) with a deep passion for operations and customer experience, comfortable supporting distributed systems and virtualized infrastructure.
• Experience: Direct, relevant experience leading the delivery of cloud services at scale, specifically supporting cloud business in Israel with a strong focus on enterprise-level operations and support. Deep understanding of sustaining engineering, operations, customer support, integrations, and building tooling and automation. Must be an Israeli national and willing to obtain and maintain necessary security clearance for public sector projects.
• Skills: Data-driven leadership, customer-centric operations management, ability to build effective organizations, coach and mentor teams, represent the organization to senior leadership, and value simplicity and scale in solutions.