Bus Operations Supervisor

Job Description

Bus Operations Supervisor BWI Airport | Reimagined Parking

The Tone:
This is a part-time role at Reimagined Parking, located at BWI Airport. Reimagined Parking focuses on delivering transportation operations by prioritizing its teams, fostering a positive culture, and pursuing excellence. This position is a vital leadership role responsible for ensuring safe, efficient, and customer-focused transportation, overseeing daily performance, staff leadership, safety compliance, and client satisfaction. The Supervisor leads by example, supports frontline teams, and ensures service delivery consistently exceeds expectations.

The TL;DR
• Role: Part Time
• Type: Part-time
• Location: In-person, BWI Airport
• Pay: $24.00–$24.36 hourly
• Team: Oversees the daily performance of the transportation division, supervising all transportation staff.
• Mission: Ensures safe, efficient, and customer-focused transportation operations by leading staff and upholding operational excellence.
• Tech Stack: Basic computer systems

What You’ll Actually Do
• Leadership: Supervise all transportation staff, including scheduling, delegating responsibilities, coaching, performance monitoring, and progressive discipline, ensuring compliance with company standards.
• Safety Management: Lead, implement, and reinforce all safety initiatives, conducting driver assessments, ride-alongs, and providing constructive feedback on safe driving techniques.
• Operational Oversight: Oversee daily operations in a multitasking environment, ensuring compliance with federal, state/provincial, and local transportation regulations, and company procedures.
• Customer & Client Relations: Serve as a point of contact for guests and clients, using professional communication to resolve questions, concerns, and escalated service issues.
• Incident Response: Respond immediately to accidents, incidents, service disruptions, or safety concerns, ensuring proper mitigation, communication, and accurate completion of documentation.

The Must-Haves
• Background: Manager level; High school diploma or equivalent required, with core domain knowledge of transportation safety standards, regulations, and best practices.
• Experience: Must be at least 18 years of age.
• Skills: Strong leadership, team-building, and coaching abilities; excellent communication and conflict-resolution skills; demonstrated commitment to safety and risk management; ability to multi-task, prioritize, and remain calm under pressure; sound judgment and decision-making skills; proficiency with incident reporting, documentation, and basic computer systems; customer-focused mindset.
• Bonus: Associate’s or bachelor’s degree; previous supervisory or management experience in transportation, logistics, transit, or a related field; valid CDL or equivalent (or willingness to obtain).