Benefit Program Technician

Job Description

Benefit Program Technician

The Family Support Division is actively seeking applications for a dedicated Benefit Program Technician. This vital position will be based at the Franklin County/Washington Resource Center, located at 1108 Washington Square, Washington, MO.

About the Role

As a Benefit Program Technician, you will play a crucial role in empowering Missouri citizens by facilitating their access to essential services. Your work will directly contribute to helping individuals and families receive food, medical, financial, and nutritional assistance, enabling them to lead safe, healthy, and productive lives.

Key Responsibilities

On a daily basis, your responsibilities will include:

• Determining initial and continuing eligibility of Missouri citizens for various assistance programs.
• Conducting interviews with clients both in person and by telephone to gather necessary information.
• Preparing detailed summaries and performing other related tasks to ensure efficient service delivery.

Qualifications

To succeed in this impactful role, applicants must meet one of the following criteria:

• A High School diploma or equivalent AND at least four years of customer service experience.
• A Bachelor’s Degree.

Please note: Lack of post-secondary education will not be used as the sole basis for denying consideration to any applicant.

Desired Attributes

To truly thrive and make a difference in this position, you should possess the following qualities:

• A personable and approachable demeanor.
• Strong compassion and empathy.
• A non-judgmental attitude towards all clients.

Additional Information

• Pay Differential: Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift, or time-of-service pay).
• Recruitment Area: We are accepting applications from all qualified applicants.
• The State of Missouri is an equal opportunity employer.

Excellent State of Missouri Benefits Package

Working for the State of Missouri offers more than just a paycheck; it provides a comprehensive total compensation package. Our excellent benefits include:

• A defined pension plan, offering long-term financial security.
• Generous amounts of leave and holiday time, supporting work-life balance.
• Eligibility for health insurance coverage, ensuring access to quality healthcare.

To help you understand the full value of working for the State of Missouri, we encourage you to utilize our interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

Contact Information

For inquiries regarding this position, please contact:

FSD.Personnel@dss.mo.gov