Associate Customer Success Manager

Job Description

Associate Customer Success Manager | TRIUMPH

The Tone:
This is an early career role at Triumph. The company works to transform freight transactions, striving to create a world where these transactions are accurate and seamless on a modern, secure network. This position is key to supporting clients, ensuring they gain the most value from Triumph’s services, and building successful, lasting partnerships.

The TL;DR
• Role: Early Career
• Mission: Support clients to ensure they receive maximum value from Triumph’s services and help their businesses operate more effectively.
• Tech Stack: Microsoft Office, CRM (e.g., Salesforce)

What You’ll Actually Do
• Onboarding: Support the onboarding process for new clients to ensure they have a smooth and positive start with Triumph.
• Client Support: Assist experienced Customer Success Managers with client check-ins and satisfaction reviews.
• Engagement Tracking: Track customer engagement to help identify opportunities for improvement or potential issues early.
• Collaboration: Collaborate with internal cross-functional teams to deliver customer-focused solutions.
• Data Management: Maintain accurate and up-to-date customer records and feedback within CRM tools.

The Must-Haves
• Background: Bachelor’s degree in Business, Communications, Marketing, or a related field, with an eagerness to learn about customer success practices.
• Experience: 0–1 year of experience or an internship in customer service, client relations, or account management.
• Skills: Strong written and verbal communication skills, the ability to multitask, and a highly organized approach to work.
• Bonus: Experience using CRM software like Salesforce.