Account Coordinator

Job Description

Account Coordinator | Cosmetic Solutions Innovation Labs

The Tone:
This is an administrative support role at Cosmetic Solutions Innovation Labs. The company is a leader in the development and manufacturing of scientifically proven personal care products, including formulations for face, body, hair, OTC, and professional use. They create cost-effective, high-quality products and provide world-class services to businesses, brands, physicians, and skincare professionals, specializing in R&D, custom formulation, graphic design, manufacturing, packaging, and delivery. This role is crucial for managing client relationships and enhancing the client experience by ensuring efficient operations and client satisfaction, thereby contributing to the overall success of the business.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: Not specified

• Team: Reports to the Vice President of Commercialization
• Mission: To enhance the client experience and ensure efficient operations and client satisfaction through comprehensive support and task management.
• Tech Stack: MS Office (Excel, Word, Powerpoint, etc.)

What You’ll Actually Do
• Product Sample Management: Oversee the process of managing new product samples, ensuring timely client delivery and maintaining clear communication throughout the sample phase.
• Customer Material Coordination: Liaise with customers to coordinate the delivery and receipt of customer-supplied materials, including tracking ETAs and packing slips, and creating internal purchase orders.
• Finished Goods Shipping: Facilitate and manage the shipping of finished goods between clients and the internal shipping department, ensuring orders reach their destination on time and in excellent condition.
• Order Processing: Process customer purchase orders, maintain accurate order information within internal systems, and coordinate with Account Executives regarding discrepancies or required changes.
• Open Order Report Management: Maintain and update open order reports, ensuring accuracy and currency, monitoring for potential delays or risks, and communicating findings to the Account Executive.

The Must-Haves
• Background: An Associate’s Degree or equivalent is required for this entry-level role, suitable for candidates with a positive attitude in a high-paced work environment.
• Experience: Proven administrative or assistant experience is necessary, coupled with the ability to manage multiple assignments simultaneously.
• Skills: Excellent time management and prioritization skills; strong organizational and planning capabilities; attention to detail and problem-solving aptitude; excellent written and verbal communication; and proficiency in MS Office (Excel, Word, PowerPoint).
• Bonus: Previous administrative experience is considered a plus.