Head of Banking Operations – Account Onboarding, ATM, Cash Management

Job Description

Vice President, Onboarding & Servicing, Retail Banking Operations – CCAM | Mashreq

The Tone:
This is a full-time leadership role at Mashreq, located in the United Arab Emirates. Mashreq is a prominent financial institution, and this Vice President position is critical for overseeing and strategically managing the core operational areas of Account Onboarding & Servicing, ATM networks, and cash management within its Retail Banking Operations. The successful candidate will ensure efficient, secure, and compliant transactions across these vital functions, directly contributing to Mashreq’s operational excellence and customer satisfaction. This role is instrumental in driving strategic initiatives, fostering innovation, and leading a high-performing team to meet the evolving demands of the banking sector.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, United Arab Emirates

• Team: Operations Group, reporting to senior management
• Mission: Ensure seamless, compliant, and customer-centric operations for account onboarding, servicing, ATM management, and cash handling processes while driving efficiency and strategic growth.
• Tech Stack: digital onboarding systems, ATM software, cash management tools, banking technologies, data analytics

What You’ll Actually Do
• Strategic Leadership & Planning: Develop and implement comprehensive strategies for account services, ATM operations, and cash management, aligning these plans with the overall business objectives of the organization and continuously improving processes and systems to enhance efficiency and effectiveness.
• Operational Management & Efficiency: Oversee and manage day-to-day operations for account opening, servicing, ATM management, and cash handling processes, ensuring smooth and efficient delivery, minimizing downtime, optimizing transaction processing times, and achieving operational excellence.
• Regulatory Compliance & Risk Management: Ensure all operations comply with regulatory requirements and internal policies, implementing robust risk management practices to mitigate potential threats associated with cash handling and ATM operations, and making decisions on compliance measures and risk mitigation strategies.
• Financial Performance & Budgeting: Oversee budgeting, forecasting, and financial performance of the department, managing resources effectively within budgetary constraints, controlling costs, maximizing revenue opportunities, and approving expenditure and investments related to accounting services and ATM operations.
• Team Development & Stakeholder Relations: Lead, mentor, hire, and manage a high-performing team, providing training and career development opportunities, while also building and maintaining strong relationships with key stakeholders including customers, vendors, and internal departments to ensure effective communication and collaboration.

The Must-Haves
• Background: Career level: Vice President. In-depth understanding of banking operations, account management, ATM networks, and cash management processes.
• Experience: Typically 10+ years of experience in banking or financial services, with a focus on account management, ATM operations, and cash management. Proven experience in a leadership role, managing teams and driving strategic initiatives, alongside experience in managing projects, particularly those related to technology integration and process improvement.
• Skills: Skills in optimizing processes, improving service delivery, and managing resources effectively; proficiency in budgeting, financial planning, and cost management; strong verbal and written communication skills to interact with stakeholders, present reports, and lead meetings. Ability to develop and implement long-term strategies that align with organizational goals.
• Bonus: Understanding of banking technologies, including digital onboarding systems, ATM software, and cash management tools.