General Manager

Job Description

General Manager | Ulta Beauty

The Tone:
This is a full-time, in-person, store-based leadership role at Ulta Beauty. Ulta Beauty stands as the largest North American beauty retailer, serving as the premier destination for cosmetics, fragrance, skin care, hair care products, and salon services, aiming to create exhilarating buying experiences for beauty enthusiasts. This General Manager role is central to the company’s mission, requiring an individual dedicated to fostering a high-performing team, ensuring consistent top-line sales growth, and expertly managing all facets of a single retail store, including its salon operations. The leader in this position directly influences the store’s success by focusing on business performance, talent development, and robust operational processes.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: In-person, retail store location

• Team: Leads a team of managers within a single retail store, responsible for all store operations.
• Mission: To lead a high-performing team that consistently delivers top-line sales growth, operational excellence, and an exceptional guest experience for the store.
• Tech Stack: Point of Sale system, Microsoft Office programs, Apple devices, company scheduling tool, company task management tool.

What You’ll Actually Do
• Drive Store Performance: Promote a culture of accountability to meet or exceed Ulta Beauty’s goals for retail and service sales, guest loyalty, payroll management, omni-channel initiatives, and retail shrink, ensuring overall store profitability and operational excellence.
• Cultivate and Develop Talent: Attract, hire, and retain a diverse team of top talent, leading all aspects of manager and associate development through individualized coaching, performance reviews, succession planning, and fostering an inclusive environment.
• Ensure Operational Integrity: Be knowledgeable of and ensure strict compliance with all Ulta Beauty policies, procedures, and standards, including effective use of scheduling and task management tools, inventory control, cash management, and loss prevention.
• Elevate Guest Experience: Execute and model the Guest Engagement Leader program flawlessly, performing makeup applications, skincare analysis, and product demonstrations, while leading associates to deliver a helpful and friendly guest experience that drives business results.
• Manage Financials and Resources: Leverage store forecast and payroll budgets to optimize store scheduling and maximize productivity, while actively addressing issues identified in financial and operational reporting to achieve sales and expense control goals.

The Must-Haves
• Background: Manager. Bachelor’s degree preferred, with foundational knowledge in retail operations, financial management, and leadership development.
• Experience: 3-5+ years of experience in demanding retail management, demonstrating success in driving top-line sales, managing payroll budgets, controlling expenses, and monitoring inventory. Proven ability to attract, develop, and motivate diverse teams while navigating organizational change.
• Skills: Proficient with Point of Sale systems and standard office technology; excellent written and verbal communication skills; strong collaboration and organizational abilities.
• Bonus: A Bachelor’s degree is preferred for this role.