Compliance Review Specialist

Job Description

2nd Shift – Customer Compliance Representative | BAE Systems, Inc.

The Tone:
This is a full-time, 2nd shift role at BAE Systems, Inc., at an Aftermarket Service Center. BAE Systems, Inc. is the U.S. subsidiary of an international defense, aerospace, and security company, delivering a full range of products and services for air, land, and naval forces, alongside advanced electronics and IT solutions. This role serves as a critical link between customer requirements and operational execution, ensuring all product repair requirements strictly adhere to customer purchase orders, contracts, and regulatory mandates. You will directly contribute to meeting quality and contractual standards while supporting customer satisfaction and business growth.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person, 2nd Shift
• Pay: $53122–$90306 yearly
• Team: Program Management Organization, supporting the Customer Service Manager (CSM)
• Mission: Ensure all product repair requirements strictly adhere to customer purchase orders, contracts, and regulatory mandates.

What You’ll Actually Do
• Compliance Oversight: Review daily customer and product repair requirements to ensure absolute compliance with purchase orders, contracts, and command media procedures.
• Customer Communication: Serve as a secondary point of contact for customer accounts, providing transparent communication regarding receipt status for repairs.
• Business Growth: Proactively identify and execute Value Added Services (VAS) opportunities across both Services and Spares portfolios, proposing strategic enhancements.
• Issue Resolution: Analyze complex customer issues and coordinate with Operations, Quality, and Engineering to implement creative, systemic corrective actions.
• Managerial Support: Assist the Customer Service Manager in developing work scopes, facilitating customer account management, and supporting AOG emergency requirements.

The Must-Haves
• Background: High School Diploma or equivalent.
• Experience: 1+ years of relevant work experience in a regulated manufacturing or aerospace environment.
• Skills: Proven ability to follow and interpret command media procedures and strict regulatory policies; demonstrated ability to solve complex problems and implement systemic corrective actions; strong interpersonal and communication skills; ability to manage multiple tasks and prioritize activities.
• Regulatory: Willingness to accept into a 14 CFR Part 120 compliant FAA Drug and Alcohol Testing Program and undergo random screening.
• Bonus: Associate’s degree in Business or a Technical field; previous experience with government contracting agencies, Airline/MRO procurement, or Aftermarket Repair Stations; experience using ERP systems and proficiency with MS Office Products; certification or practical experience in Lean Manufacturing or Six Sigma; technical understanding of electronic components and BAE Systems product applications, including knowledge of Military and FAA standards.