Shift Leader

Job Description

Shift Lead | Five Guys

The Tone:
This is an in-person leadership role at Five Guys; the specific work schedule (full-time/part-time) and exact location are not detailed in this listing. As a globally recognized restaurant, Five Guys is known for its quality food and commitment to guest satisfaction. This Shift Lead position is crucial for setting the operational tone, mentoring the team, and ensuring that every guest receives an exceptional experience, acting as a direct extension of management during shifts.

The TL;DR
• Location: In-person, exact location not specified
• Pay: $20.50–$22.00/hour + Tips + Bonus
• Team: Leads a team of crew members and reports to restaurant management.
• Mission: To ensure seamless daily operations, motivate team members, and deliver exceptional service to every guest through hands-on leadership.
• Tech Stack: POS systems

What You’ll Actually Do
• Shift Leadership: Lead shift operations and manage the restaurant in the absence of on-site management.
• Hands-On Operations: Actively work across all restaurant positions, including cashier, grill, prep, fries, and dining room, as needed.
• Guest Experience: Ensure the delivery of fast, accurate service and consistently create a positive experience for every guest.
• Team Development: Coach, support, and motivate crew members to achieve their best performance and assist in the training of new team members.
• Operational Management: Manage daily shift tasks such as breaks, cash handling procedures, and completing closing reports, while maintaining restaurant cleanliness and brand standards.

The Must-Haves
• Background: Experience in a restaurant, retail, or hospitality setting, with a preference for demonstrated leadership capabilities.
• Experience: 1–2 years of experience within the restaurant, retail, or hospitality sectors, with specific leadership experience being a preferred qualification.
• Skills: Strong communication abilities, the capacity to remain calm and make effective decisions in a busy environment, basic mathematical proficiency, and comfort using Point-of-Sale (POS) systems.
• Bonus: Food safety certification, such as ServSafe, is preferred for this role.