Administrative Position – Claims Processing

Job Description

Claims Department Team Member | Mills Automotive Group

The Tone:
This is an entry-level, full-time administrative role at Mills Automotive Group. As a company with a trusted tradition since 1922, Mills Automotive Group is a leader in its industry. This position plays a crucial part in ensuring customer satisfaction and maintaining the company’s reputation by researching and problem-solving to identify potential claims. The individual in this role will serve as a positive representative for the company while assisting customers directly.

The TL;DR
• Role: Early Career
• Type: Full-time
• Location: In-person
• Pay: $16–$17 hourly
• Team: Claims Department Team
• Mission: To research and problem-solve potential claims, process parts claims for multiple manufacturers, and manage documentation and returns, ensuring accuracy and positive customer interactions.

What You’ll Actually Do
• Inspecting: Inspect damaged automotive parts to accurately determine the appropriate next steps in the claims process.
• Customer Support: Respond to customer inquiries regarding damaged parts via phone and facilitate their return authorization process.
• Processing: Efficiently process various parts claims, including those for damage, overage, and shortage, for six different manufacturers.
• Documentation: Prepare all necessary claim documentation and organize parts for their proper return to the designated six manufacturers.

The Must-Haves
• Background: Entry-Level. Demonstrated administrative abilities are essential for this role.
• Experience: Not explicitly stated in years, but a strong aptitude for researching and problem-solving is required.
• Skills: Detail-oriented with a high level of accuracy, highly organized, capable of effectively managing multiple tasks, able to work productively both independently and collaboratively within a team, and possess strong communication skills.