IT Client Support, Technology & Engineer Fellow

Job Description

IT Client Support, Technology & Engineer Fellow | Metropolitan Transportation Authority

The Tone:
This is an onsite internship opportunity at the Metropolitan Transportation Authority (MTA), with work locations in New York, NY. The MTA Information Technology (IT) department is committed to delivering innovative and responsive solutions that enable safe, effective, and efficient transportation operations, strategically aligning with the MTA’s overarching corporate goals. The IT department partners with all MTA business units to understand their information needs, optimizing the adoption and use of technology for the communities they serve. As an IT Client Support, Technology & Engineer Fellow, you will play a critical role in supporting a major organizational-wide initiative: the deployment of Windows 11 operating systems. This position requires a minimum 12-month commitment starting in Fall 2026, offering a significant opportunity to directly contribute to improving service availability and end-user satisfaction across the MTA.

The TL;DR
• Role: Internship
• Type: Long-term commitment (12+ months), starting Fall 2026
• Location: In-person, New York, NY
• Pay: $21 hourly (Undergraduate)
• Team: MTA IT department, supporting the IT Mobile desktop team
• Mission: To support the enterprise-wide deployment of Windows 11, resolve technical incidents, and manage related documentation to enhance service availability and end-user satisfaction.
• Tech Stack: Windows 11, Microsoft Office Suite

What You’ll Actually Do
• System Deployment & Configuration: Directly contribute to a major organizational initiative by configuring workstations and installing new computers, preparing them to run the Windows 11 operating system across the MTA.
• Technical Support & Incident Resolution: Provide essential technical assistance by supporting the IT Mobile desktop team, actively handling incoming incidents and tasks, and proficiently troubleshooting technical issues specifically related to the new Windows 11 system implementation for end-users.
• User Empowerment & Service Improvement: Support end-users with the transition to the new Windows 11 system, resolve incident tickets to improve service availability, and directly enhance overall end-user satisfaction within the organization.
• Documentation & Knowledge Management: Systematically document the completion of all tasks and incidents related to the new system deployment, and create comprehensive documentation to improve knowledge transfer, reduce errors, and build a vital foundation for efficient IT operations.
• Inventory & Project Support: Execute thorough inventory management for all new desktops being deployed, and actively assist with various IT projects, including supporting the clearing of backlogs, contributing to long-term stability at the MTA.

The Must-Haves
• Background: Matriculated undergraduate student in good standing, maintaining a minimum 2.5 GPA, with a declared major in Computer Information Science or a closely related field. All applicants must be authorized to work in the United States and submit an official transcript.
• Experience: Demonstrated proficiency in utilizing the Microsoft Office Suite effectively to support various administrative and operational tasks.
• Skills: Strong organizational and analytical abilities, coupled with effective communication skills necessary for collaborating with team members and supporting end-users. The capacity to work well under pressure, prioritize tasks effectively, exhibit a keen eye for detail, and function both independently and as an active team player is essential.