Office Assistant / Customer Service Representative

Job Description

Office Assistant / Customer Service Representative | Not Specified

The Tone:
This is a part-time role at Not Specified, located in Farmington Hills, MI. This organization seeks to serve its community by offering various programs and services. The Office Assistant / Customer Service Representative is crucial for ensuring smooth administrative operations and providing an excellent first point of contact for all customers. This role directly supports the company’s mission by handling registrations, sales, and general inquiries, ensuring a positive experience for everyone who interacts with the team.

The TL;DR
• Role: Part Time
• Type: Part-time
• Location: In-person: Farmington Hills, MI
• Mission: To ensure efficient front-office operations and positive customer interactions for the company’s various services and programs.
• Tech Stack: Microsoft Word, Excel, Internet-based online systems, RecTrac

What You’ll Actually Do
• Registration: Perform computerized registration and check-ins for various services or programs.
• Sales Processing: Process sales of passes and other related items.
• Office Support: Execute general office tasks, including typing and duplicating documents.
• Customer Communication: Answer incoming telephone calls in a professional and helpful manner.
• Public Relations: Provide extensive customer service and maintain positive public contact.

The Must-Haves
• Background: Must be at least 18 years of age.
• Experience: Possesses general office clerical experience; has experience working effectively with the public.
• Skills: Proficient in computers, including Microsoft Word, Excel, Internet-based online systems, and RecTrac, with a minimum typing speed of 35 words per minute; demonstrates excellent communication and strong customer service skills for extensive public interaction; capable of multi-tasking effectively in a busy environment; proficient in filing and possesses a working knowledge of general office equipment; able to problem-solve effectively and independently.
• Bonus: High school graduate or equivalent.