Security Officer / Front Lobby

Job Description

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

About Shriners Children’s Northern California

Shriners Children’s Northern California is proud to be nationally ranked as a leader in pediatric orthopedics by U.S. News & World Report, in partnership with UC Davis Children’s Hospital. As an ACS-verified Level I Children’s Surgery Center, we are committed to providing world-class care in a family-centered environment. Our state-of-the-art facility specializes in orthopedics, rehabilitation, burns, pediatric surgery and cleft lip and palate services, transforming the lives of thousands of children every year from around the world.

Joining our team means being part of a mission-driven organization dedicated to innovation, collaboration and making a lasting impact on the lives of our patients and their families. At Shriners Children’s Northern California, you’ll find a supportive community, opportunities for growth, and the chance to contribute to life-changing work every day.

Position Summary: Security Officer / Front Lobby

This position is part-time mixed schedule, non exempt and benefits eligible. The pay range for this position is $24.03 – $33.92/hour. Compensation is determined based on relevant experience and department equity.

The Security Officer / Front Lobby is responsible for protecting and serving Shriners Hospital for Children Northern California patients, visitors, staff, and all other persons on hospital property, as well as safeguarding the organization’s property and buildings. This role also involves greeting and assisting visitors, patients, employees, and medical staff at the front lobby desk in a pleasant and professional manner.

Key Responsibilities

• Greet and assist visitors, patients, employees, and medical staff at the front lobby desk in a pleasant and professional manner.
• Answer telephone calls received, routing the calls, paging, and taking messages.
• Answer phone calls from hospital staff members and responding to their needs or requests in a respectful and timely manner.
• Perform a variety of functions related to the safety and security of hospital staff, patients, families, visitors, and the general public, in accordance with city, state, and federal laws and regulations.
• Consistently maintain excellent customer service and guest relations skills and abilities.
• Exercise responsibility in responding to security needs of hospital visitors, patients, and staff.
• Note: This is not an all-inclusive list of this job’s responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Benefits

All employees are eligible for medical coverage on their first day! In addition, upon hire all employees are eligible for a 403(b) and Roth 403(b) Retirement Saving Plan with matching contributions of up to 6% after one year of service.

Employees in a Full-Time (FT) or Part-Time (PT) status (40+ hours per pay period) will also be eligible for:

• Paid time off
• Life insurance
• Short-term and long-term disability
• Flexible Spending Account (FSA) plans
• Health Savings Account (HSA) if a High Deductible Health Plan (HDHP) is elected
• Tuition reimbursement
• Home & Auto insurance
• Hospitalization insurance
• Critical illness insurance
• Pet insurance
• And much more!

Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Qualifications

Required:

• Consumer Affairs Security Officers License
• State driver’s license

Preferred:

• Security or law enforcement experience
• Hospital experience