Customer Service Associate

Job Description

Customer Service Associate | Lowe’s

The Tone:
This is a Customer Service Associate role at Lowe’s, a FORTUNE® 100 home improvement company that serves approximately 16 million customer transactions weekly across over 1,700 stores. In this position, you will be a vital part of helping customers feel comfortable and supported while shopping. Combining top-notch customer service with genuine care, you will assist individuals in solving their home improvement challenges by guiding them to the right products and services. Whether you’re seeking a part-time position or a place to plant yourself and grow into a career, Lowe’s offers comprehensive support, competitive pay, flexible schedules, and benefits designed to foster your well-being and professional development.

The TL;DR
• Role: Part Time
• Mission: Solve customer home improvement challenges and ensure a comfortable shopping experience by providing excellent service.
• Tech Stack: Computer (inputting, accessing, modifying, outputting information), smart phones, tablets.

What You’ll Actually Do
• Welcome and Serve: Greet customers upon arrival, answer their questions, and deliver consistently friendly and professional customer service throughout their shopping experience.
• Assist with Products: Help customers locate specific items, assist with handling merchandise, and occasionally load products to meet their home improvement needs.
• Manage Inventory: Actively monitor department shelves for empty areas and replenish supplies through down stocking merchandise to ensure product availability.
• Process Operations: Accurately process customer orders and deliveries, verifying details to ensure merchandise is received as expected and on time.
• Prepare Merchandise: Perform department-specific preparations, such as tinting and mixing paint, cutting and threading pipe, cutting and bundling wood, or cutting blinds, based on customer requirements.
• Guide and Support: Guide customers through their shopping journey or assist them efficiently through the checkout process.

The Must-Haves
• Background: The role requires basic literacy, including reading, writing, and performing basic arithmetic (addition and subtraction).
• Experience: At least 6 months of experience using a computer for tasks such as inputting, accessing, modifying, or outputting information; additionally, 6 months of experience using common retail technology, including smartphones and tablets.
• Skills: Top-notch customer service skills, reading, writing, and performing basic arithmetic (addition and subtraction).
• Bonus: Previous experience of 6 months or more in retail and/or customer service environments; proficiency in bi-lingual communication; or a certification in a trade related to a specific department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, lumber/building materials).