Benefit Program Technician

Job Description

Benefit Program Technician | Family Support Division (State of Missouri)

The Tone:
This is a full-time role at Family Support Division, located in Washington, MO. The Family Support Division empowers Missouri citizens by facilitating access to essential services. This vital position directly contributes to helping individuals and families receive food, medical, financial, and nutritional assistance, enabling them to lead safe, healthy, and productive lives.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Washington, MO (In-person)

• Mission: This person solves the problem of ensuring eligible Missouri citizens gain access to critical assistance programs.

What You’ll Actually Do
• Eligibility Determination: Determine initial and continuing eligibility of Missouri citizens for various assistance programs.
• Client Interaction: Conduct interviews with clients both in person and by telephone to gather necessary information.
• Documentation: Prepare detailed summaries of client information and eligibility findings.
• Service Delivery: Perform other related tasks to ensure efficient service delivery for clients.

The Must-Haves
• Background: A Bachelor’s Degree, OR a High School diploma or equivalent.
• Experience: At least four years of customer service experience is required if holding a High School diploma or equivalent.
• Skills: Eligibility assessment, information gathering, and report preparation.
• Bonus: A personable and approachable demeanor, strong compassion and empathy, and a non-judgmental attitude towards all clients.