Operations Assistant

Job Description

Operations Assistant | Self-Employed Realtor (Confidential)

The Tone:
This is a part-time role at Self-Employed Realtor (Confidential), primarily remote with occasional in-person work required in Takoma, DC. The company supports a busy professional managing a diverse portfolio that includes real estate, consulting, writing, and community engagement. This role is essential for transforming operational chaos into calm, creating critical efficiencies, and enabling the professional to concentrate on high-value strategic work.

The TL;DR
• Role: Part Time
• Type: Part-time
• Location: Washington DC-Baltimore Area (Hybrid)
• Pay: $30–$35 hourly
• Mission: This role’s mission is to systematically bring order to operational workflows and administrative tasks, directly supporting a busy professional in their diverse career by enabling them to focus exclusively on high-value client engagement and strategic growth initiatives.

What You’ll Actually Do
• Client Operations: Systematically manage the client relationship management (CRM) database, maintain robust client follow-up systems, draft and schedule timely client communications, and coordinate essential closing timelines directly with transaction coordinators.
• Administrative Support: Expertly manage and optimize the professional’s calendar and scheduling, efficiently triage incoming emails to flag priority items for immediate attention, and coordinate effectively with various vendors and service providers.
• Relationship Management: Proactively prepare thoughtful gestures such as birthday and anniversary cards, assist in crafting other personalized client touches, and meticulously track follow-ups with both clients and professional colleagues to nurture strong relationships.
• Project Coordination: Provide valuable assistance in the preparation and organization of content for newsletters and blog posts, help manage the logistics and execution of special projects and events, and organize critical information for the professional’s consulting and speaking engagements.

The Must-Haves
• Background: A strong, inherent aptitude for identifying inefficiencies and implementing streamlined systems, coupled with a fundamental enjoyment for turning complex workflows into organized, manageable processes. This includes a natural ability to anticipate administrative and operational needs.
• Experience: Demonstrated prior experience or clear capability in proactively addressing challenges and implementing solutions without direct supervision. This role requires a history of successful follow-through on logistical tasks and the ability to operate effectively and autonomously within a professional support capacity.
• Skills: Exceptional organizational skills for designing and maintaining efficient systems; a proactive, solutions-oriented approach to problem-solving; the ability to communicate information clearly and warmly across various platforms; meticulous attention to detail in logistics and task completion; and a high level of comfort and effectiveness working independently.