Club Operations Specialist

Job Description

Club Operations Specialist | Padel Club

The Tone:
This is a part-time role at Padel Club, located in West Palm Beach, FL. Padel Club is Palm Beach’s premier dedicated facility for the rapidly growing sport of padel, offering a cutting-edge venue for all skill levels. This role is crucial for ensuring the seamless execution of daily club activities, directly contributing to an exceptional experience for every member and guest. The specialist helps maintain the club’s reputation for excellence by being at the heart of its functionality and enhancing member satisfaction.

The TL;DR
• Role: Part Time
• Type: Part-time
• Location: West Palm Beach, FL
• Team: Reports to management and works collaboratively with other staff.
• Mission: Responsible for the seamless execution of daily club activities, ensuring an exceptional experience for every member and guest.
• Tech Stack: Club management software, booking systems, standard office applications

What You’ll Actually Do
• Operations: Ensure the smooth and efficient running of all club activities, including front desk operations, court bookings, equipment rentals, and facility readiness.
• Engagement: Serve as a primary point of contact for members, providing excellent customer service, addressing inquiries, resolving issues, and fostering a friendly and welcoming atmosphere.
• Membership: Assist with member onboarding, managing membership accounts, processing renewals, and promoting club benefits to both prospective and existing members.
• Events: Support the planning and execution of club events, tournaments, leagues, and social gatherings, ensuring successful and engaging experiences for participants.
• Standards: Conduct regular checks to ensure the club’s cleanliness, organization, and adherence to safety standards, reporting any maintenance needs promptly.

The Must-Haves
• Background: Core domain knowledge in managing daily operations within a customer-facing environment.
• Experience: Prior experience in managing daily operations, scheduling, and problem-solving, ensuring efficiency and high standards.
• Skills: Exceptional communication and sales capabilities, strong organizational and time-management abilities, flexibility to work a varied schedule including evenings and weekends, and tech proficiency.
• Bonus: Previous experience in the hospitality, sports club, or recreation management sectors, or a genuine enthusiasm for sports, particularly padel.