Athletics Ticket Office Assistant

Job Description

Athletics Ticket Office Assistant | University of Virginia

The Tone:
This is a part-time wage position at the University of Virginia, located in Charlottesville, VA. This role is not eligible for standard benefits and has work hours capped at 1500 per year. The Athletics Ticket Office is critical to the Department of Athletics’ mission, focusing on delivering excellent customer service, maximizing ticket sales revenue, and increasing attendance at all athletics-related events. This Assistant position directly contributes to these strategic goals by providing essential support for ticketing operations, ensuring efficient event execution, and fostering positive patron experiences.

The TL;DR
• Role: Part Time
• Type: Wage
• Location: Charlottesville, VA

• Team: Athletics Ticket Office
• Mission: Maximize ticket sales and event attendance while ensuring excellent customer service for the University of Virginia’s athletic events.
• Tech Stack: Microsoft Excel, dedicated ticket system software

What You’ll Actually Do
• Event Support: Assist with the complete lifecycle of athletic and university ticketed events, including efficient set-up and breakdown procedures.
• Customer Experience: Provide consistently high levels of customer service through multiple channels—phone, face-to-face, live chat, text, and email—ensuring professional and timely communication.
• Revenue & Reporting: Support the season ticket renewal process with a focus on client retention, and contribute to data-driven decisions by building sales and revenue reports.
• Record Management: Maintain precise data and financial records for both the Athletics Ticket Office and the Virginia Athletic Foundation, ensuring accuracy and integrity.
• Operational Efficiency: Process ticket orders efficiently using dedicated software and equipment, and assist with the daily maintenance of office systems and equipment.

The Must-Haves
• Background: A Bachelor’s degree or an equivalent combination of 4 or more years of related professional experience. This includes some working knowledge of specific sport programs supported by the office.
• Experience: Proven ability to deliver exemplary customer service across diverse channels, including face-to-face, phone, live chat, text, and email interactions.
• Skills: Strong verbal and written communication skills for professional representation of the University and effective correspondence; excellent organizational and computer proficiency; and the ability to analyze information, apply judgment to solve problems, and maintain a positive attitude under stress.
• Bonus: Preferred proficiency in Microsoft Excel to build and manage sales and revenue reports.