Job Description

Athletics Ticket Office Assistant

The Athletics Ticket Office at the University of Virginia plays a crucial role in supporting the Department of Athletics’ mission by focusing on excellent customer service, maximizing ticket sales revenue, and increasing attendance at athletics-related events. This position contributes directly to these strategic goals.

Duties and Responsibilities

• Assist with athletic and university ticketed events, including event set-up and breakdown.
• Ensure a consistently high level of customer service, both in the office and during events.
• Support the season ticket renewal process with a strong emphasis on client retention.
• Contribute to data-driven decision-making by building sales and revenue reports, with a preference for proficiency in Microsoft Excel.
• Assist in maintaining precise data and financial records for both the Athletics Ticket Office and the Virginia Athletic Foundation.
• Provide exemplary customer service across multiple channels: phone, face-to-face, live chat, text, and email interactions, ensuring timely and professional communication.
• Assist with the daily maintenance of ticket system software and office equipment.
• Process ticket orders efficiently using dedicated ticket software and equipment.
• Perform office errands and other departmental duties as needed.
• Work effectively and collaboratively as a team member.

Essential Job Functions

Communication and Comprehension

• Ability to communicate effectively, both verbally and in writing, conveying clear and well-articulated information.
• Ability to understand, speak, and write to convey messages and correspond in an articulate and professional manner.
• Possess public communication skills for professional representation of the University of Virginia to a diverse range of business, government, and community stakeholders.
• Ability to communicate effectively via phone, in person, email, etc.
• Strong organizational and computer skills are required.

Problem Solving

• Ability to intuitively reason, analyze information, and apply judgment to solve both routine and complex problems.
• Ability to perform well under stress and maintain a positive attitude.

Physical and Sensory Abilities

• Required to travel to various locations both on and off Grounds.
• Able to stand for extended periods at both indoor and outdoor events.
• Will be required to sit to perform deskwork and type on a keyboard.
• Regularly required to listen and speak effectively for oral communication.
• Regularly required to stand, walk, and climb stairs to navigate facilities.
• Able to handle materials, reach overhead, kneel, or stoop to perform tasks.
• Regularly lift up to 40 pounds.

Employment Type: This is a wage position, which means it is not eligible for leave or other benefits. Work hours are limited to 1500 per year. For more information, please refer to the Wage Employment link: http://uvapolicy.virginia.edu/policy/HRM-029.

Minimum Requirements

• Education: Bachelor’s degree or equivalent (4+ years’) related experience.
• Experience: Some working knowledge of the specific sport program to be supported.
• Licensure: None.

Physical Demands

Primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings and programs. The description for “Physical and Sensory Abilities” above also applies.

Application Process

To apply, please submit an application online at https://jobs.virginia.edu/ and attach a current CV/Resume and cover letter. Search for requisition number: R081046.

Internal applicants may search and apply for jobs on the UVA Internal Careers website.

Questions related to the application process may be directed to Jen Krahn, Sr HR Specialist, at jak8w@virginia.edu.

The University will perform background checks on all new hires prior to employment.

The University of Virginia is an equal opportunity employer. All interested persons are encouraged to apply, including veterans and individuals with disabilities. Learn more about UVA’s commitment to non-discrimination and equal opportunity employment.