Customer Service Associate

Job Description

Customer Service Associate

Company: Dollar Tree
Location: 3890 Jeffco Blvd., Arnold, Missouri 63010-4254
Employment Type: Part-time
Job ID: 02494

About the Job

We are seeking a dedicated Customer Service Associate to join our team. In this role, you will be crucial in delivering an exceptional shopping experience for every customer. We’re looking for individuals who are friendly, proactive, and committed to maintaining a positive store environment.

Key Responsibilities

• Assist customers with questions, product recommendations, and general inquiries.
• Efficiently manage sales transactions and operate an assigned cash register.
• Uphold the security of cash and protect company assets diligently.
• Ensure the store is well-stocked and merchandise is recovered and organized.
• Receive incoming merchandise, assist with unloading trucks, and restock shelves according to productivity standards.
• Foster a positive, safe, and respectful environment through professional and friendly interactions with customers, fellow associates, and leaders.
• Maintain the cleanliness and presentation of the entire store, including cleaning and restocking bathrooms, sweeping and mopping floors, and removing trash.
• Perform other duties as assigned to support store operations.

Skills and Experience

• Education: High school diploma or equivalent is preferred.
• Experience: Previous customer service experience in a retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Instruction Following: Ability to follow instructions and interpret operational documents is required.
• Physical Demands: Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Customer Service: Excellent customer service and relationship management skills are required.
• Organizational & Communication: Strong organizational and communication skills are required.
• Problem-Solving: Strong problem-solving and decision-making skills are required.

Perks and Benefits

We offer a comprehensive variety of rewards designed to support your health, wealth, and mental well-being. Our benefits include:

• Medical, Pharmacy, Dental, and Vision Insurance
• Employee Assistance Program (EAP)
• Retirement Plans
• Educational Assistance
• And much more!

Equal Opportunity Employer & ADA Commitment

We are an equal opportunity employer committed to recruiting, hiring, training, and promoting qualified people of all backgrounds. All employment decisions are made without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Important Notes

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.