Customer Service Associate

Job Description

Customer Service Associate – Part-Time

Company: Dollar Tree
Location: 1289 21st Ave Nw, Owatonna, Minnesota 55060-1397
Job ID: 03708
Employment Type: Part-Time
Hourly Rate: $11.50 – $12.00

We are seeking a dedicated Customer Service Associate to join our team and play a vital role in delivering an exceptional shopping experience for every customer.

Key Responsibilities:

• Assist customers with questions, provide recommendations, and offer support to ensure a positive shopping journey.
• Efficiently manage sales transactions while operating an assigned cash register.
• Uphold the security of cash and diligently protect company assets.
• Ensure the store remains well-stocked and merchandise is recovered and organized.
• Receive incoming merchandise and actively participate in unloading trucks and replenishing stock, adhering to established productivity standards.
• Foster a positive, safe, and respectful environment through professional and friendly interactions with customers, fellow associates, and leaders.
• Take responsibility for maintaining overall store cleanliness, which includes cleaning and restocking bathrooms, sweeping and mopping floors, disposing of trash, and ensuring all areas are neat and presentable.
• Perform other duties as assigned to support store operations.

Skills and Experience:

• High school diploma or equivalent is preferred.
• Previous customer service experience in a retail, hotel, restaurant, grocery, or drug store environment is highly preferred.
• Ability to follow instructions and accurately interpret operational documents is required.
• Must be able to lift between 30 and 50 lbs. from floor to above shoulder height and meet the physical demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Excellent customer service and relationship management skills are required.
• Strong organizational and communication skills are required.
• Strong problem-solving and decision-making skills are required.

Perks and Benefits:

We are committed to supporting your holistic well-being. We offer a comprehensive suite of rewards designed to enhance your health, wealth, and mental well-being, including:

• Medical, Pharmacy, Dental, and Vision Insurance
• Employee Assistance Program (EAP)
• Retirement Plans
• Educational Assistance
• And much more!

Equal Opportunity Employer & ADA Commitment:

We are an equal opportunity employer dedicated to recruiting, hiring, training, and promoting qualified people of all backgrounds. All employment decisions are made without regard to any protected status. In accordance with local laws in AZ, AR, CO, FL, GA, ID, IL, IA, KS, ME, MS, MO, MT, NE, NV, NH, NM, ND, OK, OR, SC, SD, TN, TX, UT, VT VA, WV, WI, and WY, minors are also eligible to be considered for employment in certain roles. We are committed to complying with the Americans with Disabilities Act (ADA) and providing reasonable accommodations to qualified individuals with disabilities.

Important Disclaimers:

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at our discretion. Incumbents will follow any other instructions and perform any other related duties as may be required by their supervisor.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.