User Operations/Social Media Intern

Job Description

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About Mavio: Revolutionizing Tennis Coaching with AI

Mavio is at the forefront of innovation in sports technology, pioneering the world’s first AI tennis coach. Our mission is to democratize advanced coaching, making it accessible to players of all skill levels. Mavio’s intelligent system is designed to deeply understand each player’s unique game, adapt to their individual skill sets and playing styles, and ultimately elevate their performance. Through cutting-edge technology, we provide personalized coaching insights that not only improve skills but also enrich the overall tennis experience. Join us as we redefine the future of tennis coaching.

Role: User Operations / Social Media Intern

Location: On-site in Shanghai, VA

Role Description:

We are seeking a dynamic and motivated User Operations / Social Media Intern to join our team in Shanghai, VA. This on-site internship offers a unique opportunity to gain hands-on experience in both direct user support and brand growth initiatives. The intern will play a critical role in ensuring an exceptional user experience for Mavio’s community while simultaneously contributing to our brand’s online presence and engagement.

Key Responsibilities:

• User Operations Support:
  • Actively respond to and manage user inquiries, providing timely and helpful solutions.
  • Efficiently resolve user issues, troubleshooting problems to ensure a seamless and positive user experience.
  • Gather user feedback to identify common issues and contribute to product improvement discussions.
• Social Media Management & Content Creation:
  • Manage and maintain Mavio’s various social media accounts (e.g., Instagram, Facebook, Twitter, LinkedIn).
  • Develop and curate engaging social media content, including text, images, and videos, that resonates with our target audience.
  • Implement creative content strategies to enhance brand visibility and audience interaction.
  • Analyze social media engagement metrics and performance data to inform future content and campaign strategies.
  • Contribute to the planning and execution of social media campaigns aimed at fostering brand growth and community building.
• Additional Responsibilities:
  • Conduct market research to identify trends, competitor activities, and opportunities within the sports tech and tennis industries.
  • Support cross-functional team initiatives, collaborating with marketing, product, and development teams.
  • Assist with administrative tasks as needed to support overall team operations.

Qualifications:

• Communication & Problem-Solving: Demonstrated effective communication and robust problem-solving skills, crucial for adeptly handling user inquiries and resolving issues.
• Social Media Expertise: Proven proficiency in managing social media accounts, creating compelling content, a strong understanding of various social media platforms, and the ability to analyze engagement metrics.
• Organizational Skills: Strong organizational and multitasking abilities, essential for efficiently managing both user operations and social media responsibilities concurrently.
• Digital Marketing Acumen: Basic knowledge of digital marketing principles and community engagement strategies.
• Team Collaboration: Ability to work effectively and collaboratively as an integral part of an on-site team.
• Passion for Sports: A genuine passion for sports, particularly tennis, is a significant advantage.
• Educational Background: Currently pursuing or recently graduated with a degree in Marketing, Communications, Journalism, Business Administration, or a related field.

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