Zendesk Support Intern
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Job Description
About Company:
The American Medical Association (AMA) is the nation’s largest professional Association of physicians and a non-profit organization. Their mission is to promote the art and science of medicine and the betterment of public health. The AMA is committed to embedding equity in its internal practices and increasing the diversity of its staff.
Job Description:
The American Medical Association (AMA) is seeking a Zendesk Support Intern to join their Publishing team in Chicago, IL. This is a hybrid position, requiring 3 days a week in the Chicago office during training and is likely to be remote afterwards. The intern will be part of the Quality Assurance team and gain hands-on experience with Zendesk. This internship is ideal for someone interested in tech support, customer success, or support operations.
Responsibilities:
• Respond to and triage customer inquiries via Zendesk.
• Assist in tagging, assigning, and organizing support tickets for improved tracking.
• Help maintain and optimize Zendesk macros, triggers, and automations.
• Support the upkeep and expansion of the Help Center and internal knowledge base.
• Assist in testing and documenting new support tools (e.g., AI Copilot or automations).
• Collaborate with other teams (Product, Engineering, Ops) to escalate or resolve issues.
Learning Opportunities:
• Real-world experience using Zendesk in a customer-facing environment.
• Best practices for customer communication, support ticket management, and workflow optimization.
• Exposure to AI-powered support tools and knowledge management strategies.
• Insights into how cross-functional teams work together to improve customer experience.
Requirements:
• Currently pursuing a degree in Business, Communications, IT, or a related field.
• Strong communication, organizational, and problem-solving skills.
• Eagerness to learn support tools and work in a fast-paced, team-oriented environment.
• Familiarity with Zendesk or similar platforms is a plus, but not required.
Pay:
The hourly range for this non-exempt position is $18.50-$24.50.
