Summer 2026 – eCommerce Operations Intern

Job Description

Summer 2026 – eCommerce Operations Intern | HUGO BOSS

The Tone:
This is an internship at HUGO BOSS, located in New York, NY. HUGO BOSS aims to be a leading premium tech-driven fashion platform globally. This role is crucial for an individual to gain valuable insight and make an impact within the growing digital business, contributing to the customer experience across US, Canada, and Mexico sites, as well as retail partners. It offers the opportunity to apply curiosity and passion to new challenges in the evolving fashion industry.

The TL;DR
• Role: Internship
• Type: Seasonal, Full-time
• Location: In-person, New York, NY
• Pay: $17 hourly
• Mission: Support the eCommerce Operations team to ensure a seamless and optimized customer experience across all digital business channels.
• Tech Stack: Microsoft Office (Excel, PowerPoint), SAP

What You’ll Actually Do
• Order Troubleshooting: Assist operations team members in resolving customer order issues, including those caused by missing information, fulfillment problems, complaints, or backend system errors.
• Retail Partner Operations: Monitor and support the operations of drop-ship and concession partners, managing cancelation/return requests and providing regular reports.
• Quality Assurance & Testing: Participate in monthly front and back-end releases and enhancements, helping to QA sites and report any issues for resolution.
• Customer Experience Analysis: Monitor customer chat transcripts and survey responses to identify sentiment and escalate any concerns to appropriate internal partners.
• Market Research: Conduct competitive analysis of competitor sites to identify best-in-class customer service policies or online experiences for internal consideration.

The Must-Haves
• Background: Rising Junior or Senior at a local college/university, pursuing a bachelor’s degree in a related field.
• Experience: Interest in the ecommerce industry.
• Skills: English language proficiency, strong working knowledge of Microsoft Office (particularly Excel and PowerPoint), detail-oriented, strong communication skills, strong analytical and conceptual thinking.
• Bonus: Spanish or French language proficiency, experience working in SAP.