Zendesk Support Intern
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Job Description
About the Company:
The American Medical Association (AMA) is the nation’s largest professional association of physicians and a non-profit organization. It serves as a unifying voice and powerful ally for America’s physicians, the patients they care for, and the promise of a healthier nation. The AMA is committed to promoting the art and science of medicine and the betterment of public health.
Job Description:
The American Medical Association (AMA) is seeking a Zendesk Support Intern to join their Publishing team at their corporate offices in Chicago, IL. This is a hybrid position, requiring 3 days a week in the office during training, with the possibility of transitioning to remote work afterward. The intern will report to the Chicago, IL office.
The intern will be responsible for:
• Responding to and triaging customer inquiries via Zendesk
• Assisting in tagging, assigning, and organizing support tickets for improved tracking
• Helping maintain and optimize Zendesk macros, triggers, and automations
• Supporting the upkeep and expansion of the Help Center and internal knowledge base
• Assisting in testing and documenting new support tools (e.g., AI Copilot or automations)
• Collaborating with other teams (Product, Engineering, Ops) to escalate or resolve issues
The intern will gain:
• Real-world experience using Zendesk in a customer-facing environment
• Best practices for customer communication, support ticket management, and workflow optimization
• Exposure to AI-powered support tools and knowledge management strategies
• Insights into how cross-functional teams work together to improve customer experience
Requirements:
• Currently pursuing a degree in Business, Communications, IT, or a related field
• Strong communication, organizational, and problem-solving skills
• Eagerness to learn support tools and work in a fast-paced, team-oriented environment
• Familiarity with Zendesk or similar platforms is a plus, but not required
Compensation:
The hourly range for this non-exempt position is $18.50-$24.50.
Location:
The American Medical Association is located at 330 N. Wabash Avenue, Chicago, IL 60611, and is convenient to all public transportation in Chicago.
