Zendesk Support Intern
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Job Description
About the Company:
The American Medical Association (AMA) is the nation’s largest professional Association of physicians and a non-profit organization. They are a unifying voice and powerful ally for America’s physicians, the patients they care for, and the promise of a healthier nation. The AMA is committed to promoting the art and science of medicine and the betterment of public health. They are dedicated to embedding equity in their internal practices and increasing the diversity of their staff.
Job Description:
The American Medical Association (AMA) is seeking a Zendesk Support Intern to join their Publishing team in Chicago, IL. This is a hybrid position, requiring 3 days a week in the office during training, with the possibility of remote work afterwards. The intern will report to the Chicago, IL office.
Responsibilities:
• Respond to and triage customer inquiries via Zendesk.
• Assist in tagging, assigning, and organizing support tickets for improved tracking.
• Help maintain and optimize Zendesk macros, triggers, and automations.
• Support the upkeep and expansion of the Help Center and internal knowledge base.
• Assist in testing and documenting new support tools (e.g., AI Copilot or automations).
• Collaborate with other teams (Product, Engineering, Ops) to escalate or resolve issues.
Learning Opportunities:
• Gain real-world experience using Zendesk in a customer-facing environment.
• Learn best practices for customer communication, support ticket management, and workflow optimization.
• Gain exposure to AI-powered support tools and knowledge management strategies.
• Gain insights into how cross-functional teams work together to improve customer experience.
Requirements:
• Currently pursuing a degree in Business, Communications, IT, or a related field.
• Strong communication, organizational, and problem-solving skills.
• Eagerness to learn support tools and work in a fast-paced, team-oriented environment.
• Familiarity with Zendesk or similar platforms is a plus, but not required.
Additional Information:
• This is a non-exempt position with an hourly range of $18.50-$24.50.
• The AMA is located at 330 N. Wabash Avenue, Chicago, IL 60611, accessible via public transportation.
• The AMA is an equal opportunity employer committed to diversity.
