VP, Head of Digital Onboarding & Servicing & Cash Management Ops – Digital Onboarding & Servicing

Job Description

VP-Onboarding & Servicing.Retail Banking Ops – CCAM | Mashreq

The Tone:
This is a critical leadership role at Mashreq, operating within Retail Banking Operations. Mashreq provides extensive banking solutions, and this position is responsible for overseeing the strategic direction and operational management of account onboarding, servicing, ATM networks, and cash management functions. The role is essential for maintaining efficient, secure, and compliant banking transactions, ensuring high levels of customer satisfaction, and driving innovation within these key operational areas.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Not specified

• Team: Retail Banking Operations, CCAM Ops Direct; reports to EVP Global Head of Retail Banking Operations
• Mission: Oversee and strategically manage account onboarding, servicing, ATM networks, and cash management functions to ensure efficient, secure, and compliant retail banking operations.
• Tech Stack: digital onboarding systems, ATM software, cash management tools

What You’ll Actually Do
• Strategize: Develop and implement comprehensive strategies for accounting services, ATM operations, and cash management to ensure efficient and secure transactions.
• Operate: Manage day-to-day operations, guaranteeing that all services meet regulatory requirements, internal policies, and organizational standards.
• Lead: Build, mentor, and lead a high-performing team of professionals, fostering a collaborative and high-performance work environment.
• Innovate: Identify opportunities for process improvements and implement new technologies to enhance service delivery and operational efficiency, including advanced ATM features and digital account servicing tools.
• Oversee: Manage budgeting, forecasting, and financial performance for accounting services and cash management, while ensuring robust risk management practices are in place.

The Must-Haves
• Background: Executive-level experience in banking or financial services, with a dedicated focus on account management, ATM operations, and cash management processes.
• Experience: Typically 10+ years in banking/financial services with proven experience in a leadership role, managing teams, and driving strategic initiatives, including projects related to technology integration and process improvement.
• Skills: In-depth understanding of banking operations, strong capabilities in process optimization, strategic planning, budgeting, financial planning, cost management, and effective verbal and written communication.