Job Description

vBanking Agent II – Join Our Award-Winning Team!

Come join our multi-year winning Houston Chronicle Top Workplace team! We are actively seeking a dedicated and enthusiastic vBanking Agent II to join our dynamic vBanking team. If you are an outgoing “people-person” who thrives in a fast-paced, goal-oriented work environment, we encourage you to apply!

This opportunity is ideal for individuals with experience in lending, sales, and customer service, coupled with excellent communication and relationship-building skills. Our vB Agents are pivotal in providing exceptional service to our members across all digital channels, with a primary focus on remote video banking. Our tight-knit team is committed to your success, offering comprehensive training to elevate your talents to the next level.

Application Process

As part of our application process, we kindly request that you set aside 10-12 minutes to complete a 2-page survey for the vBanking Agent II position. This valuable tool helps us understand the training and development needs of our employees, including their preferred management and communication styles. To take the survey, CLICK HERE.

Why Work With Us? (ACU of Texas Perks)

When you join ACU of Texas, you’ll gain access to a fantastic array of benefits designed to support your well-being and professional growth:

• Health Insurance Benefits: Effective after just 30 days!
• Monthly Incentives: Rewarding your hard work and dedication.
• Sundays Off: Enjoy your weekends!
• Paid Holidays: Time to relax and recharge.
• Paid Time Off: Starts accruing on your very first day!
• 401(K) Options: Plan for your future, now including a Student Loan Repayment Match option.
• Tuition Reimbursement Program: Invest in your education and career development.
• And many more!

Key Responsibilities of the Position

As a vBanking Agent II, your responsibilities will include, but are not limited to:

• Providing excellent service by educating and informing credit union members about ACUTX and partner products and services identified during every member interaction.
• Opening new accounts, performing account maintenance, placing outbound calls, and processing loan applications promptly, accurately, courteously, friendly, timely, and professionally for all members.
• Handling all member interactions received via text, video, and e-mail channels.
• Maintaining a thorough knowledge of and diligently following all credit union policies, procedures, and compliance regulations.
• Providing support to branches and other departments concerning digital services, extending beyond your specific branch.
• Serving as a leader within the department by answering questions, resolving member issues, and providing overrides as needed.
• Supporting the branch management team with all aspects of operations, including but not limited to loss control, compliance, and audit standards.
• Managing the loan pipeline daily, including detailed notes, to ensure proper member service and maximize loan volume.

Note: This list of duties is not exhaustive and may be supplemented as necessary from time to time.