Sales Associate

Job Description

Sales Associate | Kencove Inc.

The Tone:
This is a full-time role at Kencove Inc., located in Blairsville, PA. Kencove Inc. is a well-established distributor and light manufacturer specializing in fencing products, equipment, and tools for various sectors including farming, ranching, agriculture, and construction. This role is pivotal for directly interacting with our diverse customer base, providing comprehensive product information, and ensuring customer satisfaction with Kencove’s dependable solutions. Your contributions will be key to driving sales growth and maintaining Kencove’s commitment to exceptional pre- and post-sale support.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Blairsville, PA (On-site)

• Mission: To ensure overall customer satisfaction and drive sales growth through expert product knowledge and issue resolution for Kencove Inc.

What You’ll Actually Do
• Customer Engagement: Confer with customers across various channels, including telephone, internet, email, live chat, or in-person, to provide detailed product information and accurately take orders.
• Issue Resolution: Proactively follow up to ensure appropriate actions and changes are implemented to successfully resolve customer complaints, including facilitating exchanges, refunds, or billing adjustments.
• Expert Consultation: Provide expert recommendations for fencing implementation tailored to specific customer situations and generate precise sales quotes.
• Product Support: Conduct thorough troubleshooting for fencing products and related issues, offering effective and practical solutions.
• Knowledge Development: Commit to continuous learning, consistently maintaining up-to-date product knowledge, and staying informed about industry trends through active participation in trade shows.

The Must-Haves
• Background: Foundational understanding of customer service principles and professional interaction.
• Experience: No specific years required; experience interacting directly with customers across various channels is valuable.
• Skills: General computer proficiency, professional and effective communication skills, and strong decision-making and problem-solving abilities.
• Bonus: Knowledge of agricultural or fencing products and industry trends, previous sales experience, and basic mechanical aptitude are beneficial.