Senior Partner Sales Executive

Job Description

Principal Partner Sales Executive | Zendesk

The Tone:
This is a full-time role at Zendesk, focused on driving partner-led growth for Contact Center as a Service solutions. The company builds products rooted in AI, automation, and intelligent customer experiences, aiming to power exceptional service and create human connections. This role is crucial for accelerating that mission by scaling strategic partners and enabling them to deliver AI-enabled solutions that improve customer experience and drive predictable revenue.

The TL;DR
• Role: Full Time
• Type: Full-time
• Location: Remote – EMEA/APAC

• Mission: Drive partner-led growth across EMEA and APAC, with a focus on Contact Center as a Service, to deliver AI-enabled Zendesk solutions and predictable partner-sourced revenue.

What You’ll Actually Do
• Execute: Execute the partner-sourced and partner-influenced revenue plan for CCaaS across EMEA and APAC, converting market insight into repeatable partner Go-To-Market motions.
• Recruit: Recruit, onboard, and scale a portfolio of CCaaS partners, including SIs, resellers, consultancies, BPOs/MSPs, and technology alliances.
• Lead: Lead co-sell motions and mid-to-large commercial CCaaS opportunities with partners, coordinating with Zendesk account teams to increase win rates and deal velocity.
• Enable: Enable partners to commercialize Zendesk CCaaS and AI solutions by developing repeatable onboarding, enablement, packaged offerings, and service-led plays.
• Communicate & Maintain: Communicate Zendesk’s AI and CCaaS strategy to partners and customers, translating product capabilities into commercial opportunities, and maintain partner pipeline health, forecast accuracy, and performance reviews.

The Must-Haves
• Background: Senior-level career in partner/channel sales, alliance management, or partner Go-To-Market roles within SaaS/software.
• Experience: 8+ years of quota-carrying experience, with demonstrated success recruiting and scaling partners, driving partner-influenced revenue across EMEA and/or APAC, and managing partner-led commercial negotiations for CCaaS, contact center, or related SaaS opportunities.
• Skills: Strong understanding of the contact center ecosystem, practical AI fluency to articulate strategy and use cases, strong communication and presentation skills, and an operational focus on pipeline metrics, forecasting, and partner performance.
• Bonus: Experience operating across EMEA and APAC markets, familiarity with CCaaS, contact center transformation, customer experience, CRM, voice, or workforce engagement solutions, prior experience packaging partner-ready offerings or service-led plays, exposure to co-funded partner marketing programs, generative AI experience, or fluency in additional EMEA or APAC languages.