Summer Intern for Control Management

Job Description

About American Express

American Express boasts a rich 175-year history built on innovation, shared values, and strong Leadership Behaviors. The company is deeply committed to backing its customers, communities, and colleagues. As part of Team Amex, employees receive comprehensive support for their holistic well-being, alongside numerous opportunities for learning new skills, leadership development, and career growth. American Express values individual voices and ideas, ensuring that employee work makes a significant impact and contributes to defining the future of the organization. The company operates with Amex Flex, an enterprise working model that offers flexibility (onsite, or fully virtual) while preserving its unique in-person culture. American Express is an equal opportunity employer and provides a comprehensive benefits package that includes competitive base salaries, flexible work arrangements, access to wellness centers, confidential counseling, and extensive career development opportunities.

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About the Job: Summer Intern for Control Management (Credit & Fraud Risk)

This role is for a Summer Intern within the Control Management team, situated within American Express’s Credit & Fraud Risk (CFR) business unit.

Credit & Fraud Risk (CFR) Unit:
The CFR unit is crucial for driving prudent business growth while upholding American Express’s high service standards. This involves proactively increasing borrowing capacity, integrating technical systems for unified customer interactions, providing expertise for new product launches, and offering constructive options even when delivering unfavorable news to customers. Colleagues in CFR are characterized as purposeful, ambitious, insatiable, analytical, collaborative, and courageous.

Role Overview:
The Summer Intern for Control Management will play a key supporting role across multiple teams within Control Management. This position offers an outstanding opportunity to gain hands-on experience in critical areas of operational risk management.

Core Focus Areas:
The intern will contribute to:
• Governance
• Risk Identification
• Assessment
• Testing & Reporting
• Issues Management
• Process Risk Reduction

This is a generalist position designed to provide broad exposure and allow the intern to work closely with various teams, directly contributing to the organization’s overall operational risk management objectives.

Key Responsibilities Include:
• Assisting in the implementation of operational risk management plans within Credit Fraud and Risk, including supervising issues related to Key Risk Indicator (KRI) limits and supporting the integration of regulatory changes into governance frameworks.
• Helping to identify operational risks within business processes and systems, and assisting in facilitating risk assessments and testing programs to ensure adherence to regulatory standards.
• Supporting the investigation and root cause analysis of recurring issues within CFR, aiding in effective remediation and prevention of future risks.
• Tracking progress, validating resolution efficacy, and communicating status updates to stakeholders throughout the issue remediation process.
• Helping to maintain risk dashboards, monitor KRIs, and assist in compiling thematic risk reports to provide actionable insights on emerging trends and systemic risks.
• Categorizing controls and mapping them against risks and processes to improve risk management practices.
• Helping to conduct root cause analyses to identify process vulnerabilities and document control design effectiveness.
• Monitoring the implementation of process changes to ensure they optimally reduce risk and align with the organization’s risk appetite.

Minimum Qualifications:
• Currently enrolled in a Graduate level degree program.
• Expected graduation date between December 2026 and June 2027.

Preferred Qualifications:
• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios.
• Excellent communication and collaboration skills within a team-oriented, matrix organization.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A keen interest in operational risk management, governance, issues management, and process risk reduction.
• Familiarity with financial services or related industries is advantageous but not required.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with data analysis tools is a plus.
• Proven ability to work independently as well as part of a team.

Salary and Benefits:
The expected salary range for this position is $38.45 to $87.00 hourly, in addition to a sign-on bonus. American Express offers comprehensive benefits including competitive base salaries, flexible work arrangements (Amex Flex), free access to global on-site wellness centers, confidential counseling support through the Healthy Minds program, and numerous career development and training opportunities. Please note that employment eligibility to work with American Express in the United States is required, as the company will not pursue visa sponsorship for these positions.