Summer Intern for Control Management

Job Description

Here’s a detailed overview of the company and the job role:

### About the Company: American Express

American Express boasts a 175-year history of innovation, built on shared values and Leadership Behaviors. The company is deeply committed to supporting its customers, communities, and colleagues. As part of Team Amex, employees receive comprehensive support for their holistic well-being, along with numerous opportunities to learn new skills, develop as leaders, and advance their careers. American Express fosters an environment where employee voices and ideas matter, work makes a significant impact, and collective effort helps define the future of the company.

### Business Unit: American Express National Bank (AENB)

American Express National Bank (AENB) is American Express’ chartered national bank, headquartered in Utah. It represents the single largest entity within the company’s business, accounting for:
• More than 50 percent of the Company’s Card Member Spending.
• Nearly 90 percent of its lending.
• More than 60 percent of its revenues.

AENB provides customers with consistent payments, financing, and savings products through three main channels:
1. Issuing and servicing charge and credit cards for consumer and small business segments.
2. Offering commercial loans to small and midsized merchants, as well as installment loans to consumers.
3. Maintaining a Personal Savings program that includes high-yield savings accounts and certificate of deposit products.

### Specific Team: Corporate Functions Governance & Control Management

The Corporate Functions Governance & Control Management team within AENB HQ is responsible for governing the first line of defense risk management centrally across seven corporate functions.
• Objective: To ensure the effective management of key processes, risks, and issues across these corporate functions and to enhance the overall control environment.

### About the Job: Summer Intern for Control Management

This Summer Intern for Control Management role is a generalist position designed to provide hands-on experience across multiple teams within Control Management. The intern will gain exposure to governance, risk identification, assessment, testing & reporting, issues management, and process risk reduction.

How the Intern Will Make an Impact:

The intern will play a key supporting role in the organization’s operational risk management objectives by working closely with various teams.

Key Responsibilities Include:

• Assisting in the implementation of operational risk management plans for the Corporate Functions Control Management team. This includes supervising issues with Key Risk Indicator (KRI) limits and supporting the integration of regulatory changes into governance frameworks.
• Helping identify operational risks within business processes and systems, and assisting in facilitating risk assessments and testing programs to ensure adherence to regulatory standards.
• Supporting the investigation and root cause analysis of recurring issues, aiding in effective remediation and prevention of future risks.
• Tracking progress, validating resolution efficacy, and communicating status updates to stakeholders during the issue remediation process.
• Helping maintain risk dashboards, monitoring Key Risk Indicators (KRIs), and assisting in compiling thematic risk reports to provide actionable insights on emerging trends and systemic risks.
• Categorizing controls and mapping them against risks and processes to improve organizational risk management practices.
• Helping conduct root cause analyses to identify process vulnerabilities and document control design effectiveness.
• Monitoring the implementation of process changes to ensure their effectiveness.

Minimum Qualifications:

• Currently enrolled in a Master’s degree program in Finance, Economics, Business, Risk Management, Data Analytics, or a related field.
• Expected graduation date between December 2026 and June 2027.

Preferred Qualifications:

• Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios.
• Excellent communication and collaboration skills within a team-oriented, matrix organization.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• A keen interest in operational risk management, governance, issues management, and process risk reduction.
• Familiarity with financial services or related industries is advantageous but not required.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word); experience with data analysis tools is a plus.
• Proven ability to work independently as well as part of a team.

Salary and Benefits:

• Salary Range: $38.45 to $87.00 hourly + sign-on bonus. (Actual pay will consider location, experience, and other job-related factors).
• Employment Eligibility: Requires employment eligibility to work with American Express in the United States; visa sponsorship will not be pursued for these positions.
• Benefits (supporting holistic well-being):
• Competitive base salaries.
• Flexible working arrangements and schedules with hybrid and virtual options through Amex Flex.
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
• Free and confidential counseling support through the Healthy Minds program.
• Career development and training opportunities.

American Express is an equal opportunity employer and employs the Amex Flex model, offering flexibility (onsite, or virtual) depending on the role and business needs while preserving its unique in-person culture.