Student Customer Service Representative

Job Description

The Opportunity

Are you a student looking for a dynamic summer experience? This is your chance to join Roehl Transport, a Forbes Magazine Best Mid-Sized Employer and an ATA Presidents’ Award-winning carrier, and contribute to moving America’s freight!

As part of our Customer Service team, you will actively provide crucial support by:

• Working directly with customers and the customer service team.
• Finding creative solutions to various challenges.
• Building strong relationships with clients.
• Helping to develop our business.

Ultimately, your efforts will help us carry out our mission of “delivering confidence and satisfaction by providing exceptional transportation services.”

The Fit

We are looking for candidates who can:

• Communicate effectively with customers via phone, email, and other forms of communication.
• Work collaboratively with Roehl teammates to identify and resolve customer and scheduling conflicts.
• Schedule pick-up and delivery appointments for freight, maintaining a high level of accuracy of data entered into our system.
• Maintain accurate notes regarding customer interactions and update information in our internal systems as needed.

The Company

Roehl Transport’s journey began in 1962 when Everett Roehl started providing motor carrier service with just a single truck. Sixty years later, this family-owned company has blossomed into one of the nation’s largest, most progressive, and safest transportation and logistics companies.

At Roehl Transport, our daily interactions, both internally and with our customers, are guided by our core values. We live these values every day:

• Safety
• Driver Driven
• Innovation
• Unity in Diversity
• Delivering Success
• Do the Right Thing

We believe in working hard, having fun, and collaborating effectively to achieve our shared goals.